509band

Thanks for reply I have found the problem why couldn't read the new packs It's sounds like a joke I turn off power supply of XT Live then go lunch When I come back and turn on it again,all the packs appeared -____- My problem have solved,but I hope Line6 official can add the tips like"try to restart your device"for it :)

I'm chinese,my english is not good,forgive me :) My device is pod XT live,i want to update the tone for the amp simulator of MS and CC series Then i requested my friend in canada to buy Metal Shop yesterday He buy and gift me in line6 official site I follow the prompts,open Lisence Manager to update At first,it was always stay in "programming the device"progress bar Then i update the driver version to newest with line6 monkey But Lisence Manager still couldn't update the model pack So i guess because i'm in china ,can't connect to the server Then i buy a VPN soft to connect internet with a american IP So it works But after update,in Lisence Manager the "Metal shop" words is already to black from gray My XT live have no changes So i guess MS and CC is in Collector Classics? Then i request my friend buy Collector Classics today I connect to VPN and update again Metal shop and Collecter Classics is black now It should be these two packs is already installed But my devise still have no changes I still can't use MS and CC amps I want to find the way to restore to factory setting and update again, but i can't find the method Or MS and CC is still not include in these two packs? But in official site,only Metal Shop , Collector Classics , FX Junkie and Bass Expansion four packs suppot XT live How can i get the amp for MS and CC series? Hope officials can help me to solve this problems You know this device already stop production,and in China i can't find the service department at local :( Thanks