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kramer_nut

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  1. kramer_nut's post in Sad day.... Helix in for repair! was marked as the answer   
    Good news!!!  I would like to thank the good folks at Line 6 for the quick turn around time on my Helix.  I dropped it off at the Authorized repair facility Wednesday March 22nd.  Got an email from them telling me that Line 6 didn't have the parts to send them but they wanted it sent to them to them for review since it was an unusual repair.   They graciously offered a loaner but I declined and said as long as I have it back by my next gig in two weeks I'd be fine.   Got a call this Wednesday saying my Helix was back, they replaced the entire expression pedal with a new one and replaced a faulty power switch.  Even better news was they covered it under warranty.  I was pretty sure I was out of warranty since I've had it over a year, but they covered it anyway.   So it's back, I've upgraded to 2.20 and it's working great!!  
     
    Thanks again Line 6!!!
     
    Todd Larick
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