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scottwilliams

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About scottwilliams

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  1. Hi - 1. had a few incidents where playing through helix and there was a very loud pop, then no audio. had to restart to get audio back. have had several weird things happen when looping. Re-installed update, happened again. did another complete wipe/update/restore and was fine for a few weeks 2. last night, looping fine for several songs then could not make the loop stop. had to switch to an empty patch 3. tonight, looping at home. Same very loud pop, but this time audio came back, loop continued to play, but now the pop happened many more times - the first pop happened just playing to the loop (not recording), but it almost seemed like it recorded the pop, but the pop didn't happen in the same place every time, so can't really tell. of course, cannot replicate this .... switched patches and tried looping again and it was ok. has anyone had any similar problems? FWIW, I also have that problem where the reverbs turn off after the unit has been on for a while... no idea if these issues are related at all. Thanks in advance for any help!
  2. Hi - very happy to be able to put looper controls into a preset using command center! i used it at gig and went well, but realized i needed one more looper control. (since I sometimes have to record a section to solo over later, it's important to be able to use STOP to end the loop so it's ready when i need later in the song) Now have Undo, Rec/OD, Play, Stop problem is that my play and stop switches have to be pushed twice to respond.. i can't figure out anything wrong in the settings. after recording a loop, the buttons seem to work ok the first time, but if i stop the loop, then it takes 2 pushes on play to play it and then 2 pushes on stop to stop it. Any assistance would be much appreciated!
  3. Hi - very happy to be able to put looper controls into a preset using command center! i used it at gig and went well, but realized i needed one more looper control. (since I sometimes have to record a section to solo over later, it's important to be able to use STOP to end the loop so it's ready when i need later in the song) Now have Undo, Rec/OD, Play, Stop problem is that my play and stop switches have to be pushed twice to respond.. i can't figure out anything wrong in the settings. after recording a loop, the buttons seem to work ok, but if i stop the loop, then it takes 2 pushes on play to play it and then 2 pushes on stop to stop it. Any assistance would be much appreciated!
  4. Hi - thanks for helping..... I did try restarting while not connected to USB, but didn't help. Wound up doing a reset and was able to load a backup. I guess with computers there's always the risk of something like this and I prob. should have been better prepared. Normally, it's ok to power up/power down while connected to computer via USB? I'm guessing this was caused somehow by cutting power to the unit while it was connected to computer (Although Ive done that hundreds of times before)... or maybe just a weird fluke... curious to see what tech support says when they get back.
  5. PPS - when i try to load my backup, I also still get the HX edit message saying failed to initialize error -8201. may have to try full factory reset...
  6. PS HX edit shows code 8201 if that helps
  7. HI - restarted helix tonite (had used in AM with no problems) - I had it connected via usb to iMac with mojave... when i started back up, no presets in helix for my user 3,4,5, which is where all my current presets are (were)... factory ones are there and some really old ones in User 1 and 2. HX edit says failed to initialize... have already restarted once, but they didn't come back.... I can load backup I guess, but haven't backed up in a couple of weeks and had made a bunch of presets i really loved.... Never had anything like this happen before and didn't think I needed to back up that often... lesson learned, I guess If anyone has any ideas on how to revive the missing ones, please LMK! Thank you!
  8. Thank you for confirming that... I guess it's a road trip to the service center! As an expert, do you have any info/insight for deciding between getting this fixed of ponying up for a powercab? Thanks!
  9. Hi - Wondering how you would compare the DT25 to the Powercab? If you could only have one, which is better? more 'amp-like'? Thanks!
  10. This is probably coincidence, but have had 2 issues lately that seem potentially related to using helix with the DT25. First, my helix lost all output shortly after connecting to DT25 (which was sounding great BTW). Luckily have the extended warrantee on helix and that was repaired and has seemed fine for a month or so now. Have since tried the DT25 on 2 gigs and was fine. today was trying some new settings on helix (in particular playing with the DT25 Class A, class A/B and pentode/triode options, which are a great feature) ... was playing a bit after making adjsutments and then there was a volume drop and I heard a little 'static' then the amp died.. no power light, no sound. Speaker protection fuse was fine. Questions: 1. I have seen some threads indicating that tubes could cause problem... if it's just tubes, would power still not even come on? Should I just try new tubes first? 2. I'm assuming that if I take in for service, could be $300 roughly, which isn't awful, but wondering if anyone has compared the sound and feel of the DT25 with the Powercab? 3. Is there any reason to think that the powercabs might play more nicely with helix than DT25? any reason to think powercabs would be any more reliable than DT25? Any assistance would be much appreciated. Thank you!
  11. Hi - Can I send the recorded loop ONLY to headphones for the drummer so he can hear it clearly without the live guitar throwing him off the beat? Thanks!
  12. thank you... I did try re-installing 2.8.1 update.... at first, no change... I decided to call it quits for the night and turned it off. so 'bout 1/2 hour later, turned it back on and it was working! Unfortunately, after about 5 minutes of playing it kind of sputtered a few times and tried to stay on, but then died again :( Thankfully, i purchased the add'l. coverage, so fairly confident Line 6 will sort it out quickly.
  13. FWIW, I am having very similar issue with helix I've had for a while and have also submitted a ticket... have used helix pretty much every day (very happily) for a long time and this happened once to me shortly after updating to 2.8.1 a few weeks ago, but it got better all by itself after about a 1/2 hour (approx)... now it's happening again and not coming back... have also tried full restore, but still no sound. If you figure anything out, please post! Thanks!
  14. scottwilliams

    No Sound!

    Hi - part 1. A few weeks ago, After helix updated to 2.81 for several days- use it all the time. very happy. tried with my dt25 via line 6link today for first time and sounded great about 1/2 hour into it, suddenly no sound on helix... didn't change anything, wasn't connected to computer, didn't notice any issues or anything. same guitar and cable work fine straight into an amp. Helix tuner does not register any signal either sound came back approx. 1/2 hour later... I assumed user error somehow. part 2. worked very reliably... (as usual) - I use it hours pretty much every day...... about 3 weeks later (today).... sitting and playing (not connected to anything via usb, not connected to anything via line 6 link, just guitar, 1/4 cable and xlr from helix to mixer). didn't move, didn't change a patch or anything and no sound. guitar/ cable/ xlr all work fine going to mixer without helix. tried many patches, including factory) -nothing. Tuner not registering any signal from guitar in or aux in. I ran Erase and restore/reset all factory and user presets: Hold footswitches 10 + 11. still no sound Any ideas? is there a better way to completely re-set all firmware and start from beginning? Have submitted ticket, but of course, it's the holiday and I won't be in front of helix during business hours tomorrow. Thanks!
  15. thanks for the help! had somehow missed that video. Would love to try taking that knob out of the equation for the mixer, but at the moment, the helix has decided to not recognize any input...just went silent in the middle of practice.... this happened a few weeks ago and then came back.. this time, not coming back yet... have submitted f/u to original ticket, but if anyone has any ideas.. pleas share! I have done all the standard cable troubleshooting and will try full reset/ restore next... wish me luck!
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