jakestyles

Yep, seems that 3.0 fixed it for me too.

I do have OneDrive, but only on one computer with the same account. Yesterday I did import my earlier backup, and also restored the factory presets from the settings menu. I did this on an empty project and it fixed the issue, for a while. But then I loaded up an earlier project, and supposedly because I had updated my Helix Native to 1.93 and it was the first time loading that project since then, it wanted to rebuild my whole preset library again. After that the same problem started again and I cannot load any presets, not the factory ones or my own ones. Very strange. I'll try to do the import thing again on the old project and see where that leads me. I do have a suspicion what has originally caused this. I've recently worked on a project that I'm recording on a Macbook and then synced the project files via cloud (not OneDrive but iCloud) to another computer (PC with Windows 10) for editing. And vice versa. It's possible that those computers have had a different version of Helix Native installed and that may have corrupted the presets. Or maybe there are some other issues preventing cross-platform use in the same project. But I do not have any idea why yesterday - without moving anything to another computer - the issue was first fixed and then recreated again.

I'm having the exact same problem now. Cannot load any preset in Helix Native and getting the same error message. Updated Native to 1.93, didn't help. I have some backup export of my presets but I know it doesn't contain the newest ones, so I wouldn't want trying to import it before I'm sure it is the only way.