I am an independent technician, service and maintain equipment. I have worked as a technician for a music store, and record music companies in the past. Most service centers have technical bulletins regarding known defects from the manufacturer, as well as serial numbers of equipment of that have common failing components on their website. I have purchased parts from many other manufacturers without a problem. Since I work nights and not in the city I live in, I order parts online. So I don't know why Line6 is being so difficult.