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All, I have seen that there is no a real solution for this error, I`ve tried everything, different USB cable and USB port, reset, different OS, manual installation of the flash memory NOTHING is working so far! Still get the following error : POD HD500X update failed. (code 80007211) Firmware update timed out waiting for response from the device. Try the update again, making sure the cables are still connected. My specs: Win7 32 bit, i5 processor with 8GB RAM, Monkey 1.66, Drivers 22.214.171.124, USB Firmware 1.01 As anyone from the technical support a solution yet for this failure ? I am quite disappointed! Thank you fr2632