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Found 1 result

  1. Knowing Line6 they have already thought of this and have a good reason for why they chose another strategy. Nonetheless I would like to propose a change to the way the Flash and standalone Updater files are stored on the Line6 'Downloads' site. As many experienced users are aware the HX Edit application includes everything you need for a firmware update including the editor, Updater, and driver file. I think it would be a lot cleaner looking and less confusing for new owners of HX devices if the only thing they saw when they searched their device on the 'Downloads' page for new software was the HX Edit application. Maybe even only the latest HX Edit version. The flash, standalone Updater, and driver files, as well as older versions of HX Edit would be stored with the archive flag such that only checking the 'Archived' box during your search would bring them up on the Downloads site. This would help prevent the relatively frequent occurrence where users new to the update process either download the incorrect firmware file or run into issues because they are unaware that they need to be running the version of the editor that matches their firmware. A fair number of new users use the standalone Updater to upgrade their firmware but are still sitting on an old version of the editor and are then at a loss as to why they can't see the new features in the editor or are having issues with their presets or editor operation. Or worse yet, end up updating their firmware with the wrong version of the firmware for their device. I believe putting the standalone flash, Updater, and driver files in the archive section under 'Downloads' would largely eliminate this issue. For the rare user who has such a poor internet connection they need a local copy of the firmware, need to revert to an older editor/firmware version, or have such an incompatible computer that they cannot install HX Edit they can be instructed to use the archive section to download only the Updater and firmware file. These would hopefully be infrequent exceptions. Btw, I believe the same strategy might also apply for instance to the Variax download of Workbench which I believe includes Workbench, Monkey, and the Variax driver and therefor these files don't generally need to be available separately other than in the archive section. Less opportunity for users to get confused means less support required, fewer bricked units returned, and more Line6 resources dedicated to new devices and updates. ;)
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