Hi - this is my first post (previous attempt deleted as i posted in the wrong forum - still learning my way around.)
I just bought a 2016 Helix Rack and Foot controller (2nd hand - looks like new) - the capacitive touch is not working well on the footswitches (none of the 12). [It is on my desk so I am touching with fingers only - have shoes off in case that is supposed to help. I have timber flooring - not sure if that's an issue as wood is an insulator?]
In Global Settings>Footswitches>StompSelect i have tested all 4 options {Off, Touch, Press, Touch +Press} - there is no change at all in any selected state - in all selected states only press works, but touch does not seem to work much at all - basically it doesn't work at all usually - there was 1 instance as i was trying random modes it was partially working - in one of modes (not sure which mode as i just bought it and still not familiar) - but even in that instance it was not a useful response - had to leave finger on the switch for about 1.5 whole seconds - not a nice quick touch response - and it was a bit intermittent - sometimes didn't seem to respond at all. Is there a setting to adjust sensitivity - perhaps that would help?
I updated Helix drivers and Firmware from 2.92 to 3.11, and performed a complete factory reset (booting with encoders 5 and 6 pressed) - but still have the same condition.
Is the capacitive touch ever known to fail? Are there sensitivity and response time settings?
Thanks.