I want to install the firmware upgrade 1.03 so I installed the Helix App upgrade to 1.01. Now it won't export a bundle and errors out. I'm running Win10.
It finds the Helix and shows all my presets. I go to export and name the file the it goes to work - 10 seconds later gives me an error message:
Request for device operation failed; returned NACK
No bundle file and the the app will not close after the error. Restarting did not clear it up. I have a lot of hours into my presets so can't upgrade unless I can import 'em back.
Any help?