So what are you developers working on?

[Digital_Igloo]

I would say that a simple list of confirmed bugs from the staff would be enough to let that newbie know that his issue is being worked on.

1. We've been including a "Known Issues" section in the release notes of every Helix firmware release. If you read between the lines, these are things we're aware of and are either actively working on, or waiting on a Windows/OSX/iOS/Android patch in order to get things working properly.
2. Reporting a bug on this forum is about 5% as effective as contacting Line 6 Customer Service, where those guys have direct access to QA and developers. Sometimes I'm able to see stuff, repro it myself, and forward it directly, but no one should ever rely on this. Please do not post bugs on 18 different forums and then complain if we don't respond. YOU MUST CONTACT LINE 6 CS so we can log your issue.
3. Reporting a bug is much more helpful with a proper repro (especially freezes). It helps to know exactly what you were doing right before it all went down. If we can repro a bug, it may be something that can be fixed in a matter of days.

[spawn2031]

 

1. We've been including a "Known Issues" section in the release notes of every Helix firmware release. If you read between the lines, these are things we're aware of and are either actively working on, or waiting on a Windows/OSX/iOS/Android patch in order to get things working properly.
2. Reporting a bug on this forum is about 5% as effective as contacting Line 6 Customer Service, where those guys have direct access to QA and developers. Sometimes I'm able to see stuff, repro it myself, and forward it directly, but no one should ever rely on this. Please do not post bugs on 18 different forums and then complain if we don't respond. YOU MUST CONTACT LINE 6 CS so we can log your issue.
3. Reporting a bug is much more helpful with a proper repro (especially freezes). It helps to know exactly what you were doing right before it all went down. If we can repro a bug, it may be something that can be fixed in a matter of days.

 

 

I did forget about the "Known Issues" section on the firmware release documentation.  Still I think it would very helpful to have those known bugs in a locked sticky as well as all the points you listed above too so people know what the proper and fastest way to report issues is.  This might also cut down drastically on the "bugs being reported over 18 threads" issue too.  If I was you I would probably have made hotkeys with programmed responses on them by now, lol.... talk about repeating yourself!

 

I started that forum post about the black screens and freezing because I saw so many people talking about it and stating that they had issues but very little acknowledgement about what was being done or how to avoid it (if there is a way).  Even if those people were being contacted directly and asked to contact CS and are getting taken care of, no one knows that unless they were kind enough to come back and share.  The newbie that just came to get his one issue fixed rarely does that.  One crappy thing about forums is that everyone uses it to complain but only a small percentage actually come back and post their solutions (car forums really blow for that!  :rolleyes: )  But, being a forum mod, I am sure you are very well aware of that issue.

 

As some one who is used to this forum and used to how you guys run things, I don't have an issue with any of this stuff.  I know where to go to find what I need but I am seeing a lot of fresh faces popping on here and I am positive that this would help you guys direct the flow of traffic to where it actually needed to go as well as ease the concern of those folks with issues that haven't been resolved yet.

 

**Steps down from soapbox**  :P