mike-w Posted December 11, 2015 Share Posted December 11, 2015 I brought my new Helix home and hooked it up to my iMac - running fully updated OS 10.11.2. I tried to export a bundle from the Helix app and kept getting a "Helix is not Connected" message after it had tried to export about 3% of the Helix. The app froze and I had to Force Quit it a number of times. Tried three different USB cables as well. Tried to confirm I had the most recent update. The Line 6 updater can't be found on the Helix pages. You have to go to Support/Downloads... and be specific about what you are searching for in the drop-down menus. In my case, it wiped the Helix out. The support team at Line 6 were great, but the result was that they told me to take it back to the store. The guys at Long & McQuade did some messing around and finally connected it to a few computers and got it updated. However, when i got it home, the Helix app wasn't working still. I downloaded the latest version. I tried to refresh the unit with the Updater - Boot Error problems again. The Solution: I booted my iMac into Safe Mode by holding the Shift Key down on reboot. It takes some time. I was able to restore the Helix. The Helix app, same issues, both in Safe Mode and Normal. Version 1.02 is the latest version. It seems to me that there is a big USB conflict with El Capitan. Line 6 had issues with older models and El Cap recently. If I had a spare drive around, I'd install a Yosemite partition and try the Helix app from there. Quote Link to comment Share on other sites More sharing options...
AeroUSA Posted December 11, 2015 Share Posted December 11, 2015 Mike Thank you so much. I had exactly the same issue and Like 6 were going to pick it up tomorrow. Booting to safe mode allowed me to bring it back to life. Thank you!!!! Quote Link to comment Share on other sites More sharing options...
AeroUSA Posted December 11, 2015 Share Posted December 11, 2015 Damn spoke too soon. The firmware installed but the device still won't start up. Quote Link to comment Share on other sites More sharing options...
AeroUSA Posted December 11, 2015 Share Posted December 11, 2015 Repeated the process and she is back finally. What a day!! Quote Link to comment Share on other sites More sharing options...
mike-w Posted December 11, 2015 Author Share Posted December 11, 2015 So glad it helped. An Update: I didn't have success at first, but I was able to get bundles to export from the Helix app a after a couple more tries. I then put some presets I got from CustomTone on, and it imported successfully. Safe mode seems to be the only way to get things to work for now. I didn't mention earlier, that I downloaded the file HELIX_104.2_bundle.hxf and installed it from my hard drive using the Choose File button, in case someone else has an issue with Line 6 Updater using the regular update method. Quote Link to comment Share on other sites More sharing options...
mike-w Posted May 23, 2016 Author Share Posted May 23, 2016 The newest update for El Cap, and Helix software and firmware version 1.12 have finally fixed this problem. Quote Link to comment Share on other sites More sharing options...
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