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fx 100 unable to update firmwear

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hi there, i am trying but failing to update the firmware on the fx 100. i have downloaded the Line 6 utility and when i connect the unit via USB the driver doesn't download properly and as a result the program doesn't show that the fx100 is connected,( it says select a device to update but its blank) i am using windows 7 


thank you in advance



regards john

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