fsociety9378 Posted October 16, 2016 Share Posted October 16, 2016 I have been trying to get tones to load from the cloud and im constantly getting this error Preset load failed: error -8300 i have tried resetting the amp and reinstalling the app on my IOS device. None of my preset tones will load either. It says the device is unable to update online Quote Link to comment Share on other sites More sharing options...
millwell Posted October 16, 2016 Share Posted October 16, 2016 This is happening to me too. I've also rebooted and reinstalled etc. I guess there's a server issue. Quote Link to comment Share on other sites More sharing options...
upthefoxes78 Posted October 16, 2016 Share Posted October 16, 2016 Hi - I've got the same error on my 30 model. Again, using iOS. Quote Link to comment Share on other sites More sharing options...
fsociety9378 Posted October 16, 2016 Author Share Posted October 16, 2016 I have tried two different iOS devices and reinstalling the app and still have the same problem Quote Link to comment Share on other sites More sharing options...
upthefoxes78 Posted October 16, 2016 Share Posted October 16, 2016 Ditto - I have tried on a second device too :( Quote Link to comment Share on other sites More sharing options...
fsociety9378 Posted October 16, 2016 Author Share Posted October 16, 2016 Ditto - I have tried on a second device too :( Which version of iOS are you on? Quote Link to comment Share on other sites More sharing options...
upthefoxes78 Posted October 16, 2016 Share Posted October 16, 2016 I've got one device on iOS 10 and the other still on 9........ Quote Link to comment Share on other sites More sharing options...
fsociety9378 Posted October 16, 2016 Author Share Posted October 16, 2016 I have tried iOS 9 10 and 10.1 beta 4 now and all are the same Quote Link to comment Share on other sites More sharing options...
richard_mallion Posted October 16, 2016 Share Posted October 16, 2016 Ive also got the same issue. Ive tried it from iOS 10 on my iPhone and iOS 9 on my iPad Quote Link to comment Share on other sites More sharing options...
upthefoxes78 Posted October 16, 2016 Share Posted October 16, 2016 I've tried sending line6 a tweet but no reply as yet Quote Link to comment Share on other sites More sharing options...
jriguez Posted October 16, 2016 Share Posted October 16, 2016 I've gotten the same error code as of 1:19 pm eastern. Any help would be appreciated Line6 team. Quote Link to comment Share on other sites More sharing options...
fsociety9378 Posted October 16, 2016 Author Share Posted October 16, 2016 I will do the same. I had no problems yesterday at all. I havent updated the app or my amp so i suspect that it could be a problem at line 6s end Quote Link to comment Share on other sites More sharing options...
lakristoffer Posted October 16, 2016 Share Posted October 16, 2016 Same thing here (although on Amplify 30). I can play back all the built in stuff, but I get that error on every preset from the Cloud or my Favorites. I think maybe I regret the purchase I made just two days ago. :( Quote Link to comment Share on other sites More sharing options...
deadlocked Posted October 18, 2016 Share Posted October 18, 2016 I had issues galore on that same day (well more like evening for me, US Central time), then I noticed when I went to the Line 6 web site that it was down for maintenance. I figured I'd try the next day after the site was back up and, after I logged out of the app and logged back in, all my tones were there again, so I'll chalk it to "site maintenance happens". If you still have tone loading issues, missing tones on your account or any other weird behavior, just go to settings on the app, logout, log back on and see if it helps. Quote Link to comment Share on other sites More sharing options...
RockingSte Posted October 19, 2016 Share Posted October 19, 2016 I opened a support ticket for this same error last weekend. Support replied it may have to do with the server maintenance work during the weekend. Anyway it works again for me. Strange error message, though, and no indication on L6's website. Rock on Stephan Quote Link to comment Share on other sites More sharing options...
thomasmusic Posted December 2, 2019 Share Posted December 2, 2019 Let's face it Line 6 are useless at online software. Their own downloads are out of date, their online tutorials dont match the products in the UK, anything you buy never works straight out of the box, it takes days, weeks before YOU sort it out YOURSELF from forums, YouTube. They are the worse company to buy anything from period. Zero out of 10 Quote Link to comment Share on other sites More sharing options...
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