nicolsonh Posted February 8, 2018 Share Posted February 8, 2018 I installed the new update by following the instruction. it does say 2.50 on my helix, but non of the new features are there. Non of the presets they said was in 2.50 as well as the two new amps are showing up. I even reset the unit to all factory setting by holding button 9 and 10. I don't know what else to do at this point, so if any of you know what issue is please help me out. I have the LT btw. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted February 8, 2018 Share Posted February 8, 2018 I installed the new update by following the instruction. it does say 2.50 on my helix, but non of the new features are there. Non of the presets they said was in 2.50 as well as the two new amps are showing up. I even reset the unit to all factory setting by holding button 9 and 10. I don't know what else to do at this point, so if any of you know what issue is please help me out. I have the LT btw. Sounds like you may not have downloaded and installed HX Edit 2.51 or that your firmware upgrade failed, maybe both. Do a backup now! Then download and install the HX Edit 2.51 firmware. Assuming your update went well you should see all the new effects, etc. in the HX Edit 2.51 editor. If this is only happening on the Helix I would say your firmware update failed. Take an additional backup with the new HX Edit 2.51 editor before upgrading the firmware again. Run the Updater and upgrade your firmware again. Also keep in mind, when you use HX Edit to do a restore it will give you the option of which setlists you want to overwrite. If you overwrite the Factory setlists from the previous firmware's backup you will not see the latest firmware's new presets. 1 Quote Link to comment Share on other sites More sharing options...
nicolsonh Posted February 8, 2018 Author Share Posted February 8, 2018 thank you so much, that definitely worked. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted February 8, 2018 Share Posted February 8, 2018 thank you so much, that definitely worked. Awesome, glad to hear it! :) Quote Link to comment Share on other sites More sharing options...
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