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Firehawk signal to amp and PA system

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I'm the sound tech for a band. My band's guitarist is trying to send a signal from the Firehawk to his Boss amp/Marshall speaker combination and we want to send a line output to the band's mixing board. We've tried every possible combination, but it won't work. If we set it for Amp, it sends a signal to the amp OK, but no signal to the PA using the Line Outs. If we set it to Line mode, the signal to the amp is noisy and the signal to the PA is weak. How can we make this combination work? Thanks. 


Update: I have a PodXTLive. If I send the Left output to the PA and the Right output to my guitar amp, it works perfectly as I would have expected. Do we have a malfunctioning Firehawk??? 

Edited by daveny5
Updated info.

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