Mac OS X 10.9 Issues

[littlefieldg2018]

I have two computers, a Microsoft Surface book that will not recognize my new HX Effects, and an older Mac with running OS X 10.9. I have downloaded the older version of HX Edit and the update 1.13? I think it is that is listed as the last update for Maverick. As soon as the HX Effects powers on, the program crashes. Any suggestions here? Moving from the traditional board to the HX was a big leap for me and so far it has been very frustrating. Any help would be greatly appreciated. 

[datacommando]

On 7/18/2018 at 11:32 PM, littlefieldg2018 said:

I have two computers, a Microsoft Surface book that will not recognize my new HX Effects, and an older Mac with running OS X 10.9. I have downloaded the older version of HX Edit and the update 1.13? I think it is that is listed as the last update for Maverick. As soon as the HX Effects powers on, the program crashes. Any suggestions here? Moving from the traditional board to the HX was a big leap for me and so far it has been very frustrating. Any help would be greatly appreciated. 

 

Hi,

First up - I cannot understand why you have downloaded HXEdit v1.13? I’m not even sure where you have downloaded that software from,  because the oldest version on the OSX software page is HXEdit v 2.51.

 

You really should be installing the latest update 2.60 “The Spring Cleaning Update”. This is stated to be compatible with:

Mac OS X, Mac OS Yosemite, Mac OS El Capitan, Mac OS Sierra, Mac OS High Sierra.

 

Suggest that you go here and follow the instructions about how to update HX Effects:

https://line6.com/support/topic/34393-helixhx-effects-firmware-update-instructions-please-read-before-posting-a-new-thread/

 

Hope this helps - if not, click on the the big black dot with a white question mark at the bottom right of the screen. That is the official help button and has links to hardware reset, Firmware installation procedures, plus HX Effects FAQs.