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datacommando

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Everything posted by datacommando

  1. datacommando

    Helix software not communicating with Mac

    Or one that is definitely known to work. :-)
  2. datacommando

    Helix ASIO driver and Cubase 10

    Even better than reading about it - watch how it's done.
  3. datacommando

    HX Edit "No Connection" error

    Hi Tim, Now I know you’re running Widows 10, my suspicions are it is possibly the drivers. There are many comments on this forum about the drivers getting screwed up with the 2.80/2.81 firmware installation. IIRC, it’s possible to run the Line 6 HX Edit installer and just install the required drivers. Also, as suggested by “Peter” in the post above, try another USB port - preferably one on the rear of the computer as the ones on the front act like a hub and that’s frowned upon. USB it notoriously flakey and using a different cable and port can produce the required voodoo. Hope this helps/makes sense.
  4. datacommando

    HX Edit "No Connection" error

    Hi, Your description is a little unclear, but if you have updated to v2.81 HX Edit you will have difficulties if it is still open when you try to run the Line 6 Updater. You must ensure that HX Edit is closed before trying to connect, in fact, try not to have anything open that may interfere with the update process. Other than that, important stuff to mention when asking for assistance is what computer and OS you’re using. Hope this helps / makes sense.
  5. datacommando

    Can't Sign in to Helix Native

    Hi, I would always prefer Ethernet as a more stable connection, so use that to connect all the time you are using the trial HNX and you should be fine. If you decide to buy, once you computer is authorised, you no longer need to be connected all the time. Glad to know that you are finally up and running - have fun.
  6. datacommando

    Can't Sign in to Helix Native

    Sorry that’s all I have at the moment, but Native can be really awkward on some systems, although it’s more usual trouble with Windows machines. Getting the Demo to function on a Mac is generally painless as long as you keep connected to the internet while using it. Luckily, that restriction is removed once you buy it.
  7. datacommando

    lo-pass filter auto sweep on Helix / HX Fx

    Nah! What you really want is a Cynthia Size “A” Stick one of these in your FX loop, that would open up a whole new world of tonal flavors.
  8. datacommando

    Should us "hobbyists" be doing so many updates?

    Dave ain’t here, man!
  9. datacommando

    Helix Native 1.8 idea/inquiry for new presets

    Hey, AA, Just to clarify, the Pilot's Guide is built in to HXN and available via the Question Mark Icon at the side of the Cog Icon. O.K. Yes, you will lose all your custom presets if you load the new 1.8 Factory presets. So make a back up. The way to handle this is in exactly the same way as you would with HX Edit. You can export your individual presets, or as separate setlists, or as a complete bundle. Going for individual presets or setlists is probably the best option. Then you can safely load the new Factory stuff which occupy setlists 1 & 2 and the new Templates in the last setlist. You can then populate the other slots with your own creations or downloads from custom tone. Furthermore, there is no guarantee that you will like the latest Factory offerings so you can always delete them. Note: make sure that you set your preferences to save the presets with Helix compatibility, if that’s your hardware, otherwise compatibility with Stomp, or whatever. Regarding Line 6 Customtone, of course any patches created using the latest Firmware are not backwardly compatible with earlier versions. Therefore any preset made by HXN or a hardware Helix using 1.8 & 2.8 or higher cannot be opened on anything running 2.71 or earlier. Any patches from earlier firmware will load into the latest firmware version and be rebuilt internally to work as normal. Hope this helps/makes sense. P.S. All this information is available in the Helix Native Owner’s Manual/Pilot’s Guide- You may need to refer to it for clarification.
  10. datacommando

    Helix Native 1.8 idea/inquiry for new presets

    Hi again to the first person in the phone book, First, yes there is - it’s built into HX Native and located where it always has been - click on the Gear icon. Or get it here. https://www.dropbox.com/s/vyl0t55jlcd1ijk/Helix Native Pilot's Guide.pdf?dl=0 New Factory Presets. Once again, this is easy - the new stuff is already in Native - you simply need to load it in where it occupies the the first 2 Factory Setlists and Templates, then you can reload your stuff into the other setlists or dispose of the new patches if you want to. The instructions for this were included the Release Notes - You did read those didn’t you? STEP 1b—Backing Up Helix Native If you don't currently own Helix Native, skip this step. Open any instance of YOUR CURRENT VERSION of Helix Native (NOT the new Helix Native 1.81) within your DAW and click the "My Account" button in the lower left corner to open the Preferences window. From the General tab, click "Export Bundle." Choose the destination folder and click "Save." TIP: If you want to load the 2.8X factory presets, it's better to manually back up individual setlists, so you can later import them into empty setlists. To do this, from the preset library along the left side, select the setlist you want to back up and click the small yellow "Export." Choose a destination folder and click "Save." Repeat for any other setlists you want to back up. STEP 4—OPTIONAL: Loading the 2.8X Factory Presets/Templates IMPORTANT! The following procedure will COMPLETELY ERASE ALL OF YOUR CUSTOM PRESETS! If you want to keep them, make sure you back them up first! (See "STEP 1a—Backing Up Helix/HX Hardware" above.) Turn off your Helix/HX processor. Depending on your type of Helix/HX product, follow the procedure below: Helix Floor/LT—While holding footswitches 7 and 8 (two left-most switches on the bottom row), turn on Helix/Helix LT. Wait for "Will restore stock Presets and Setlists..." and let go Helix Rack/Control—While holding knobs 3 and 4 below the screen, turn on Helix Rack. Wait for "Will reset Presets..." and let go HX Effects—While holding footswitches 5 and 6 (middle two switches on the bottom row), turn on HX Effects. Wait for "Will reset Presets..." and let go HX Stomp—While holding footswitches 1 and 2, turn on HX Stomp. Wait for "Will reset Presets..." to appear on the screen and let go Helix Native—Click the gear icon in the lower left corner to open the Preferences window. From the Presets/IRs tab, click "Restore Factory Setlists" Then this STEP 5b—OPTIONAL: Restoring Helix Native from a Backup If you don't currently own Helix Native, skip this step. Open any instance of Helix Native within your DAW and click the gear icon in the lower left corner to open the Preferences window. From the Presets/IRs tab, click "Import Bundle." Browse to the location chosen in STEP 2 above and click "Open." Hope this helps/make sense BTW. The title states “Helix Native 1.8 idea”. What idea?
  11. datacommando

    Can't Sign in to Helix Native

    Hi, Sorry for the delayed response. This is is a real odd one and what I would ask is, do you have anything running on your Mac that may interfere with any internet connection - usual suspects are Radio Silence and Little Snitch. For the purposes of getting Native to log-in you could turn off or disable any firewall or anti-virus which may block the process (one completed you can turn it back on). Also, sometimes Apple’s own System software can jump on install packages which it decides are from an “unknown source”, essentially anyone but Apple. The suggestion to “make sure your wifi is on" is a little insulting as you obviously managed to get an email through to Support. When installing this stuff it is probably best practice to only have the installer package running in the Finder. If everything else is off there is nothing to mess with the routine. If you have an Ethernet connection to the internet it may be more stable than WiFi, so you could try that. I know that it’s a drag, but a complete uninstall and reinstall along with a restart of your Mac between each process may blow the bugs out along with disabling any possible interference may be worth a try. Unless “soundog” reads this and can jump in with a simple solution, but I have noticed him post for a couple of days. It’s not much, but hope this is some help.
  12. datacommando

    Helix 2.6 -> 2.81 my custom presets ported too!?

    Ha ha ha, months away! That one doesn't work with me, I'm many years the other side – you are a mere child yet.
  13. datacommando

    Helix 2.6 -> 2.81 my custom presets ported too!?

    Hi, Step 4 of the Release Notes was the bit where it mentions installing the new Factory Presets, it also warns that it will erase all you custom presets if you chose that option. ;-)
  14. datacommando

    Mac download instead of Windows download

    Not possible! The Mac download is a .dmg file – a disk image The Window download is .exe file – an executable file It couldn't happen, but you may be suffering delusions? ;-)
  15. datacommando

    Can't Sign in to Helix Native

    Hi, I find this rather odd. Why would you need to change you user name and password to run Native. Your user name and password must be functional, because you have managed to post here. You are using a Mac High Sierra and GarageBand which should be fine, but you say that you cannot get beyond signing into the plugin. From that info it's difficult to visualise at what exact point the plugin fails. I assume that you get to the point where it says "Connecting to Server" and asks "Please sign-in to your Line 6 Account", which then never gets to the "Authorise this Computer" or Select Demo Option? Please advise - more info required to assist any further
  16. datacommando

    Took the Leap to 2.81...what's all the fuss about???

    Hi, Not really, other than a small glitch with the Joystick and because of a recent repair it made me regress to v.2.71 just to confirm it wasn’t a hardware thing. Reloaded 2.8 - glitch gone and the whole thing of going back and forth took less than an hour, if that. File under - mostly harmless!
  17. datacommando

    Took the Leap to 2.81...what's all the fuss about???

    That's true - and a perfectly good comment, that cannot be faulted, and similar to the one which I think I pointed out by stating: "Although there does appear to be some people having problems with drivers on some Windows PCs" When you read this some of the stuff on the forums, there did appear to be a lot of wailing and gnashing of teeth from people claiming that "Line 6 had bricked their Helix". That's a totally ludicrous comment to make about the people who designed this box of tricks. Why would they do that, it wasn't a deliberate act of sabotage. I would imaging that a lot of this noise stemmed from the same crowd who were baying for Line 6 to release the beast all the way back to January. Maybe they should be more careful what they wish for, take more care over the installation and preferably RTFI. Oh, yeah the firmware with the goodies is free!
  18. datacommando

    I bricked my helix rack because of 2.8

    If anyone is having problems with the installation on a Window machine I would recommend they take a few minutes to watch this video which may help. Send them to watch this. I should have put this link in here a long time ago but I would have thought that others would have found it before now - Anyhow it saves me from doing a lot of typing.
  19. datacommando

    Helix Bug Reports

    Hi, Well every time that you have ever updated your Helix firmware you may have noticed that when it restarts, after completing the installation, it goes through a process of “Rebuilding Presets”. This is normal because your Helix is a essentially a computer and the operating system has changed, therefore the the presets are modified to take advantage of the changes and speedup internal processes. As we all know , occasionally things can get a little screwed up and if one of those instances happens to glitch and become problematic, then the footswitch combination is a hardware option to facilitate the update function. Think of it as a built in “Fail Safe”. So sometimes it may be worth running that “factory reset” if you encounter odd things happening especially after loading up older presets created with earlier versions of the firmware. Hope that makes sense.
  20. datacommando

    Took the Leap to 2.81...what's all the fuss about???

    Hi, Good to know that your transition to the new Core went without problems. Although there does appear to be some people having problems with drivers on some Windows PCs, most of it seems to be down to brute force and ignorance. As I pointed out in another discussion, what benefit is there in Line 6 releasing flakey software? O.K. They cannot possibly try out the software on every possible variation of operating configuration. Why do some people never admit the the main installation issues lie between the chair and the computer.
  21. datacommando

    Helix Bug Reports

    Hi Martin, It may be worth doing a proper hardware Global Reset to see if it blows the bugs our of the Rebuilding Presets thing. Also it is worth noting that when you update to v2.80 it is a completely new operating system in your Helix and every time you load up presets that were created with older firmware then your hardware will rebuilt their format to work with the new Core. Once it has assimilated the older presets the rebuilds will be less and quicker. If you want to regress to v2.71 or 2.70 it is simple enough - hook up your Helix via USB and launch the Line 6 Updater that your used for 2.80 and when it detects your Helix you have the option to select the older firmware - then just let it do it’s stuff. Bear in mind you will need the older HX Edit 2.71 or 2.70 to reload your custom presets. Here’s a list of Reset Options If you need them. Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right. Hope this helps/makes sense
  22. datacommando

    I bricked my helix rack because of 2.8

    Hi, Possibly not that, because when it installs it replaces the previous version. Most of this stems from plain ignorance. Most of these people who scream and shout that “Line 6 has bricked my Helix”, simply either didn’t read or wilfully ignored the installation notes, which quite plainly stated in very large letters: STEP 2—Updating HX Edit to 2.81 (YOU MUST DO THIS BEFORE UPDATING YOUR HELIX/HX FIRMWARE!) Clear enough for me to take note of, but many simply did not follow it. The other main fault was because people, once again, failed to take note of this: "halfway through the update process, Line 6 Updater displays a second dialog and Helix's LCD reads "Boot Failure. Entered Update Mode!" THIS IS NORMAL. DO NOT FREAK OUT, TAKE A PHOTO, AND THEN POST IT ONLINE BECAUSE EVERYONE WILL MAKE FUN OF YOU FOR NOT READING THESE INSTRUCTIONS." There were genuine issues with some Windows computers having problems with the drivers, which apparently got screwed up as Helix had one brain removed and a new one inserted. Amazingly the people who scream that Line 6 killed their hardware fail again but not apologising for their own stupidity. What makes even more ridiculous is the fact they are installing software - if it doesn’t work you can always overwrite it, it doesn’t burn out your circuit board. Line 6 have nothing to gain by damaging their own product and it is ludicrous to even think that. I have stated this before but I will say it again - Nothing is foolproof to a sufficiently talented fool!
  23. datacommando

    Helix Native licence for sale

    There is a specific thread for HX Native - you should try posting there.
  24. When you post asking for assistance with Native it's always best practice to specify what Computer and OS and the DAW you are using! It's big help for us and you.
  25. Hi, There is also this option that is noted in the Owner’s Manual: TIP: If you have a favorite pedal or rack tuner and wish to use it instead of the Helix tuner, connect Send 1, 2, 3, or 4 to your tuner's input and turn Knob 2 (Tuner Out) to select that Send. This way, every time you hold the TAP footswitch, Helix will automatically route the signal to your favorite tuner. There is no mention of if this also mutes to other outputs while tuning and I don’t have the hardware available to check this. It may well function as mentioned in the post above by HonestOpinion and still cut the output from your Mic.
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