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I can't get a clean tone, always it's a mix of two

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Hi everyone,
I have my guitar in E standard tuning and I'm trying to get C# through the SmartHarmony and the following options:
Routng Pre, Key A, Scale Whldim, Shift -3rd, mix 100% and then I get the correct C# tuning, but always sounding mixed with E.
I didn't active other effects.
I tried to do the same with D tuning, I got D tone, but sounding mixed too.
Is there something that I'm not doing right?

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