Problems with Line6 support about Helix Native and Sale 30

[No1son]

Hello!

I bought a Helix Native as an Helix LT owner on the 14th of March, and few days later Line6 announced a great Sale with 30% discount, including Helix Native.

I wrote to support about refunding the Helix Native to purchase it again with 30% discount. They answeared me within 2 days and refund the all summ. Then i tried to purchase Helix native againt with 30% discount, as an owner of Helix LT, but i couldt do it, because the Helix Native with registered Helix LT was inactive for me, It says that "Your account does not have an active Helix LT registered right now. Please click the register button below to register your product." Though i have registered Helix LT at my account.

I wrote to support again with this problem on 19th of March, but there is no any answear still. 

 

[codamedia]

How are you contacting Line 6.... Email? Or Ticket System? 

For the record... use their Ticket System.

 

I have always had a response within 1 business day when I submit something through the Ticket System. I may not always like the answer, but they have always responded. 

 

Also - if you do use the ticket system, do not rely on Email for a response, or notification. Check your accounts tickets for a response.