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the-weight

Kb37 - Cant Authorise

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Hi

 

Just bought a 2nd hand Tone Port KB37.

 

  • It connects to the PC fine through USB.
  • I've updated it though Monkey.
  • When i connect it to Gearbox it opens up fine and Gearbox recognises it.
  • The unit powers up
  • The meters light up however the needle go straight to MAX
  • The clip lights come on very briefly but go straight out
  • My PC is authorised, when I go to authorise the KB37 in licence manage 1.07 I get an error saying "Error attempting to authorize your device (code 80000002) Invalid Parameter"

post-9453-0-78072000-1390519306_thumb.jpg

 

 

Any ideas? I know it may well be a hardware issue and I can quite easily send it off to Line 6 UK for it to be looked at, however if it is a softeare or licencing issue then I'd like to try and give it a go!

 

Many Thanks

Gene

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your device isn't showing in the license manager... i'd try reinstalling the drivers or changing usb ports.

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you might launch monkey, select the firmware and "reinstall latest"

it sounds like your firmware is possibly corrupted.

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Hi

 

I have tried to install the updates but it seems the unit doesnt want to install the flash memory.

 

I have followed these steps:

 

post-9453-0-72492400-1390580740_thumb.jpg

 

post-9453-0-25195000-1390580747_thumb.jpg

 

post-9453-0-55168500-1390580755_thumb.jpg

 

I then try to update the USB firmware and this pops up:

 

post-9453-0-65460900-1390580923_thumb.jpg

 

Could it be that there is a hardware fault thst is preventing the unit from fully updating?

 

Many thanks for your help.

Gene

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Just as a follow up to this, I have removed all Line 6 software and reinstalled it from scratch and am still having the same issue.

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You might have a defective unit, have you tried it on another machine?

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I think so. Im going to post it off to Line 6 UK to get it looked at. I'll keep you posted once (hopefully) its working!

 

Really appreciate your help.

Gene

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