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Can't load/import Custom Tone with spider remote on PC (Win 10)

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can anybody help me?

I bought a Preset, but I can't import the Preset with Spider Remote.  It behaves with costom tones from the Line6 Page.  The error message is every time: Preset import failed. Please try again.

I do not know what I'm doing wrong.

If you speak German, please tell the answer in German:)

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