Andrade01 Posted August 8, 2020 Share Posted August 8, 2020 Turned on my Helix rack yesterday and it seems there is some type of effect that sounds like a little bit of phaser on every preset and snapshot. I started a new patch and included just an amp by itself but the sound is still being affected by whatever is running in the background. I've checked global settings but to be honest I don't know what to look for...anybody experience this? Quote Link to comment Share on other sites More sharing options...
codamedia Posted August 8, 2020 Share Posted August 8, 2020 Sounds like a phase issue to me. Not the effect.... actual phase cancellation. How do you monitor your Helix? Daw, console, direct to speaker(s), etc... etc... Quote Link to comment Share on other sites More sharing options...
Andrade01 Posted August 8, 2020 Author Share Posted August 8, 2020 The Helix out via 1/4 line (mono) to power amp then cabinet. I tried the amp and cabinet - Marshal TSL 100 and Harley Benton cab without the Helix and it sounds fine. I did make some adjustments in Global Settings to switch it over to line for recording but I switched it back. I also reset Global Settings to default but still no improvement. Quote Link to comment Share on other sites More sharing options...
codamedia Posted August 9, 2020 Share Posted August 9, 2020 That's a simple and often foolproof way to set it up... so I can't see routing being an issue. I'd suggest a full troubleshooting routine.... Can you isolate each path (DSP) to see if one of those is the cause of the problem? Did you test different inputs? Did you test different outputs? Have you tested different cables? If that doesn't narrow it down... back up your unit and try a FULL reset. Keep in mind we are just "users helping users" on this forum... have you opened a support ticket with Line 6 to see what they have to say? Quote Link to comment Share on other sites More sharing options...
Andrade01 Posted August 9, 2020 Author Share Posted August 9, 2020 So this issue has not stopped me from playing and for a brief instant (10 seconds) the problem corrected itself but reverted back to the unwanted sound. I am systematically eliminating potential issues - cables, inputs, outputs but I haven't tried isolating each path (DSP) as suggested by codamedia. I will try that next and I have opened a support ticket with Line 6. Thanks for the feedback - greatly appreciated! Quote Link to comment Share on other sites More sharing options...
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