Glowal2 Posted March 10, 2021 Share Posted March 10, 2021 Hi guys :) I am a new purchaser of the Helix LT. I bought it from, a friend who had it since 2017. Helix had never been updated and plugged into, a PC. I updated it to version 3.0.1 without any problems. I made the first presets and pedal was working. Suddenly it stopped working without any touch when it was connected to PC by USB. I disassembled it, cleaned it and noticed that the sensor was not reading movement. I gently clean the sensor and I toutched couple times and after few tries it started to work. I put it back together and it worked fine. The sensor is not mechanically damaged (i think so) because moving and hitting Helix cover did not stop it from working. After a few days I plugged the helix back to PC and after uploading patches pedal again stopped working after a while.... and suddenly I noticed that the tap switch is not responding to touch and the tempo was responding to strong pedal movement... I recorded it on video. (It was like there was some kind of short circuit between these two?) https://drive.google.com/file/d/1RbVWOrTN1yIlT_TvqSEBvJStuFP7wFL1/view?usp=sharing After a reboot and when there is no usb , tap switch works normally.... But wah doesn't work again like earlier and I have to unscrew the Helix again to get the sensor working again. Is it a fault of bad usb cable which caused short circuit ? Or is it a sensor fault and the whole sensor board should be replaced? Maybe I need to clean all the wires and connections only? My Helix is without warranty, so can I write to support and have them send me the sensor board to Europe or to service in my country? Thank you in advance and best regards! :) Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.