Hi guys :)
I am a new purchaser of the Helix LT. I bought it from, a friend who had it since 2017.
Helix had never been updated and plugged into, a PC. I updated it to version 3.0.1 without any problems. I made the first presets and pedal was working. Suddenly it stopped working without any touch when it was connected to PC by USB.
I disassembled it, cleaned it and noticed that the sensor was not reading movement. I gently clean the sensor and I toutched couple times and after few tries it started to work. I put it back together and it worked fine. The sensor is not mechanically damaged (i think so) because moving and hitting Helix cover did not stop it from working.
After a few days I plugged the helix back to PC and after uploading patches pedal again stopped working after a while.... and suddenly I noticed that the tap switch is not responding to touch and the tempo was responding to strong pedal movement...
I recorded it on video. (It was like there was some kind of short circuit between these two?)
https://drive.google.com/file/d/1RbVWOrTN1yIlT_TvqSEBvJStuFP7wFL1/view?usp=sharing
After a reboot and when there is no usb , tap switch works normally.... But wah doesn't work again like earlier and I have to unscrew the Helix again to get the sensor working again.
Is it a fault of bad usb cable which caused short circuit ?
Or is it a sensor fault and the whole sensor board should be replaced?
Maybe I need to clean all the wires and connections only?
My Helix is without warranty, so can I write to support and have them send me the sensor board to Europe or to service in my country?
Thank you in advance and best regards!
:)