Boot failure

[jeffjohn]

Just purchased a new helix floor, I downloaded the new HX edit and updater software, plugged the helix in and went through the update procedure, halfway through it all went blank and now it says ..'boot failure, entered update mode!'

I have tried holding down switches 9&10 on power up and the HX edit says no device connected...any suggestions? Ta

[datacommando]

3 hours ago, jeffjohn said:

Just purchased a new helix floor, I downloaded the new HX edit and updater software, plugged the helix in and went through the update procedure, halfway through it all went blank and now it says ..'boot failure, entered update mode!'

I have tried holding down switches 9&10 on power up and the HX edit says no device connected...any suggestions? Ta

 

Hi,

 

You don'y say what computer and OS you're using, and I'm also going to guess that you were trying to update from a version of the firmware prior to v2.80, where this is an expected occurrence and is fully noted in the Release Notes..

 

O.K. Let’s give this one more shot - Recover from failed update procedures v.3.15

 

First - remove all prior installations of Line 6 HX Edit - on a Mac ensure there are no aliases pointing back to an earlier version.

 

Now go to the "DOWNLOADS" menu at the top of this page and from  "- Choose Hardware -" select Helix, then under "- Choose Software -" select HX Edit, now select your PC/Mac OS from under the "- Choose OS -" tab, then click “Go”.  From the next page you can select HX Edit 3.15 for your Helix LT, repeat the download procedure for the Firmware v.3.15 Flash Memory, and the Line 6 Updater version 1.23. 

 

Download all these items to your computer and note where they are.

 

Unplug the USB cable from both your computer and the Helix, then turn the Helix off and then on again while holding down Foot Switches 6&12 while turning the power on. This will put your Helix into “Safe Boot” mode, at this point you may see a black, or error screen, but just keep going.

 

Ensure that HX Edit is closed and reconnect you Helix to your computer with a known good USB cable - do not use a hub, some front USB ports on PCs act like a hub, so use one of the ports on the back.

 

Ensure you are disconnected from the internet, also Shut down all Line 6 software or any programs that use audio, like DAWs, iTunes, Spotify, video games, etc. If your computer's sleep timer is set relatively short, disable it, as the update can fail if your computer goes to sleep. Make sure external devices are not currently sending MIDI to Helix/HX. If you're unsure, unplug Helix/HX's MIDI IN port.

 

Now launch the Updater Utility that you downloaded earlier, and then select "Offline Mode". Your Helix and current firmware version should now show up in the window, click on the dark green coloured band and you should now have the option to select a  local file - click “Choose File”, point it at the Flash Memory file you downloaded and let it get on with the update. If you are updating from a firmware version prior to v.2.80 the installation may appear to happen twice - this is normal as the Core operating system is being modified.

 

When it completes, you need to perform a factory reset on your Helix, then you can install the new HX Edit v.3.15 software, perform a restore from backup using the file you created before starting the failed update,and you should be good to go. 

 

Please note: After you complete the restore from back up, you will notice that the next time you restart the hardware, it will run the “Rebuilding Presets” routine. This is perfectly normal as it ensures that all you older presets are optimised for use in the new firmware. Also, any time you install a preset created with an earlier version of the firmware (e.g. a preset downloaded from CustomTone, etc.), the Rebuilding Presets function will run again after the next restart - this is an expected housekeeping routine for the unit.

 

No guarantees are given or implied, you do this at your own risk. If it doesn’t work, raise a ticket with Customer Support - you may have a hardware issue that cannot be resolved by anyone in this user forum.

 

Hope this helps/makes sense.

[jeffjohn]

thanks for your reply...i have now resolved this problem but have another....the volume control does not work....i have no sound unless i select 1/4 or xlr output in global settings...and then the volume has no control...it is just adjustable on my frfr...i am running windows 10 on my laptop

[datacommando]

4 hours ago, jeffjohn said:

thanks for your reply...i have now resolved this problem but have another....the volume control does not work....i have no sound unless i select 1/4 or xlr output in global settings...and then the volume has no control...it is just adjustable on my frfr...i am running windows 10 on my laptop

Hi,

 

Hmm… second post with very limited information to work with.

 

O.K. As I understand the situation, you have now managed to install the latest firmware v.3.15 and your Helix appears to be fully functional, other than the control of the large Volume knob. Once more, I will guess that after successfully installing the firmware, you performed a factory reset and restore from backup as required to fully complete the installation along with the rebuilding presets routine? If so, then all should be good, and without any more detailed information about how your Helix is hooked up to any ancillary equipment, i.e.: computer, mixing desk, monitors, amps, headphones, FRFR speakers, I will suggest that you check Global Settings, page 63 of the Helix 3.0 Owner’s Manual - Rev F - English, which states:-

 

“Volume Knob Controls - Determines which output(s) are affected when turning the top panel VOLUME knob. For example, you may want to control the level sent from the 1/4" outputs to your stage monitor without affecting the XLR level sent to the front-of-house mixer. Or you may want to disable the VOLUME knob altogether; in this case, set it to “Digital,” at which point Helix’s 1/4" and XLR outs will be at unity level.”

 

Hope this helps/makes sense.

Edited February 27, 2022 by datacommando
Typo

[jeffjohn]

Just an update...having been in contact with Line 6 support, they have decided my Helix also has a hardware problem and I have contacted the dealer who is arranging to replace it.

[datacommando]

11 minutes ago, jeffjohn said:

Just an update...having been in contact with Line 6 support, they have decided my Helix also has a hardware problem and I have contacted the dealer who is arranging to replace it.

 

Thanks for the update on your situation - I hope you can get up and running again quickly. Good luck.

[rendhyelah]

CMON I CANT UPDATE MY HELIX KEEP COMIN BOOT lollipopIN FAILURE!!!!!!