heathcampbell Posted July 31, 2022 Share Posted July 31, 2022 Hello! I have just turned on my Helix and noticed it isn't loading properly. The lights above the footswitches and expression pedal are on but no text is showing and the main screen is completely off. My speakers are plugged into the same extension as the helix and are working fine, so I assume it isn't a problem with the power source. (Picture attached) Quote Link to comment Share on other sites More sharing options...
datacommando Posted July 31, 2022 Share Posted July 31, 2022 On 7/31/2022 at 2:46 PM, heathcampbell said: I have just turned on my Helix and noticed it isn't loading properly. The lights above the footswitches and expression pedal are on but no text is showing and the main screen is completely off. Hi, As you have managed to start the unit up, it’s obvious that power is getting into it. This could be a situation where you have a glitch in the software/firmware. When weird stuff happens - try a factory reset - and if that doesn’t clear the bug, try a reinstall of the latest firmware . Reset Options Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right Hope this helps/makes sense. 1 Quote Link to comment Share on other sites More sharing options...
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