lupoalberto Posted January 19, 2024 Share Posted January 19, 2024 Sorry but it's normal that this has been the case for more than an hour Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 19, 2024 Share Posted January 19, 2024 An hour does seem too long. The lack of any progress shown in the progress bar in the image indicates that the firmware update is not able to begin. Did you follow the instructions provided in your image? If so, and still not working, given your earlier USB port issue I suspect there is a compatibility problem of some sort with Helix and your computer. I would open a support ticket to work directly with Line 6 Technical Support. Follow the Support tab at the top of this page. Quote Link to comment Share on other sites More sharing options...
lupoalberto Posted January 19, 2024 Author Share Posted January 19, 2024 Thanks for the reply, I replaced the supplied USB cable, everything worked fine Thanks Quote Link to comment Share on other sites More sharing options...
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