Pod Go stuck on red and black screen

[superflydisco]

I'm a little late to the pod go party. I Bought a new pod go and started it up today. Downloaded the updater and pod go edit. Followed the instructions, shutting down all other programs that my pod go could be attached to, itunes, spotify, gaming. Turned off the windows memory thing it said to. I read heaps of forum posts where there is quite a lot of people who were having the update issues. I watched youtube clips. I thought I had it all figured out. My Pod go seems to be bricked to the red and black pod shape with the Line 6 and Pod go in the middle and it won't budge. I've searched posts again for the same kind of thing, pushed simultaneous buttons while turning it on. It is stuck. The other problem is turning that windows memory thing off and trying to turn it back on after, messed my computer up. I tried deleting all line 6 things and it wouldn't work. I tried to recover it from a previous point and it rended my computer useless. I've had to reset the whole thing and start the long journey of reinstalling all programs. What I don't understand is why after all this time, a fix hasn't been made. I've done heaps of reading over the past few hours. I don't know what to do. The machine doesn't work. I used to be a big fan, used line 6 products my whole musician life pretty much, but this has really grated my cheese. I have opened a ticket. Anyone have any idea how to get it unstuck? 

[somebodyelse]

Hmmm?

I got one on Thursday.

Being a Helix owner for four years, I'm used to the 'Line 6 way'. First thing I did, before even opening the box was installing POD Go Edit. Plugged the POD Go in to the laptop, switched it on, opened up POD Go Edit and followed the prompts - didn't do anything to the lappie; no switching off programs, etc. etc.

Everything worked without a hitch. Then did the factory reset, as is usual when updating the Helix... all good.

 

Okay, that doesn't get you out of your hole...

When I first got the Helix, years ago, just after the v3.0 update happened, I knew it would need updating. I plugged it in and made the mistake of going through the Line 6 Updater, initially. It ended up crashing my PC halfway through, update didn't complete, etc. So, after a quick smoke and a coffee, I rebooted the PC, switched the Helix off. Plugged in and tried re-installing the firmware from the L6 Updater. Luckily, this worked fine, this time.

One thing I noticed when I started the POD Go firmware update, via PG Edit, was that it downloaded the firmware file to save on my PC, just in case something went wrong. I'm assuming the L6 Updater doesn't do that (?).

 

So, first thing I would do is go to the L6 Downloads page and download the firmware file for the POD Go.

Then I would open L6 Updater, in 'Offline Mode' assuming it detects your POD Go, I would install the firmware file from your computer, rather than from the internet.

I think you would need to put the POD Go in 'update mode' - 

 

Hope this helps.

Keep checking back, the real experts will be along soon.

 

[somebodyelse]

On 8/17/2024 at 1:13 PM, superflydisco said:

I'm a little late to the pod go party. I Bought a new pod go and started it up today. Downloaded the updater and pod go edit. Followed the instructions, shutting down all other programs that my pod go could be attached to, itunes, spotify, gaming. Turned off the windows memory thing it said to. I read heaps of forum posts where there is quite a lot of people who were having the update issues. I watched youtube clips. I thought I had it all figured out. My Pod go seems to be bricked to the red and black pod shape with the Line 6 and Pod go in the middle and it won't budge. I've searched posts again for the same kind of thing, pushed simultaneous buttons while turning it on. It is stuck. The other problem is turning that windows memory thing off and trying to turn it back on after, messed my computer up. I tried deleting all line 6 things and it wouldn't work. I tried to recover it from a previous point and it rended my computer useless. I've had to reset the whole thing and start the long journey of reinstalling all programs. What I don't understand is why after all this time, a fix hasn't been made. I've done heaps of reading over the past few hours. I don't know what to do. The machine doesn't work. I used to be a big fan, used line 6 products my whole musician life pretty much, but this has really grated my cheese. I have opened a ticket. Anyone have any idea how to get it unstuck? 

Okidoki...

Further to my previous post, this morning, having completed writing my presets, and doing a backup, I thought I'd try 'bricking' the POD Go 'for a laugh'... er research purposes.

 

So, I downloaded ALL the firmware versions to my laptop.

Plugged the POD Go in, started up the L6 Updater in offline mode and installed the firmware version that mine arrived with on Thursday - v1.40, in this case. Did the factory reset procedure at the end.

Then, I opened up L6 Updater again, logged in and started the update process to the latest firmware version. Halfway through, I pulled the USB cable out... Mission accomplished - POD Go stalls when trying to boot.

Right, how to fix it?

Tried to boot in to 'Update Mode' - check. The screen was 'white-out', but the L6 Updater recognised it was in 'Update Mode'. Groovy.

Tried to install v2.01 firmware. Not having it - getting error message.

Tried POD Go Edit. It was saying 'No updates found'.

Okay. Let's try re-installing an older firmware, then. L6 Updater, in 'Offline Mode', POD Go in 'Update Mode'. Bingo. Successfully installed from the file on my laptop. Do the customary 'Factory Reset'. All good.

Next up, v2.01. Opened POD Go Edit. Follow the instructions. Installed successfully. Factory reset, restore backup. Happy bunny.

 

Can't promise this'll work for you, however -

This was a brand new unit on Thursday, so the USB cable should be sound. I'm on Windows 10 with screensaver, sleep mode and USB suspend settings disabled.

Also, since the POD Go was having an issue, when you switch it on with one of the switches/buttons held down, you won't necessarily see whether it entered that mode on the POD Go's screen. Hold the button down while switching on and keep it held for about 10 seconds.

 

The update from v1.40 to v2.01 took about 25 minutes, by the way.

 

 

[superflydisco]

hey thanks so much for all that info, I really appreciate all of that. I'm going to save all that in case I need it in the future. I ended up taking it in to where I bought it from and they tried all different leads, different ports, and different machines and managed to get the update going. I hope to never have to do that again. I've played line 6 for donkeys years ever since it started, am a big fan, but damn! that rigmoral for updating really had me wishing Id gone for something else. I'm glad I didn't, I've just spent the past hour listening to all the presets, getting some nostalgia vibes and there are some really nice presets. Am a bit scared to go looking for downloads, I think I will stick to working on my own. I really wanted to go look for other people's sounds too. Anyway, thanks somebody else,  I appreciate it immensely.

[somebodyelse]

On 8/20/2024 at 9:54 AM, superflydisco said:

hey thanks so much for all that info, I really appreciate all of that. I'm going to save all that in case I need it in the future. I ended up taking it in to where I bought it from and they tried all different leads, different ports, and different machines and managed to get the update going. I hope to never have to do that again. I've played line 6 for donkeys years ever since it started, am a big fan, but damn! that rigmoral for updating really had me wishing Id gone for something else. I'm glad I didn't, I've just spent the past hour listening to all the presets, getting some nostalgia vibes and there are some really nice presets. Am a bit scared to go looking for downloads, I think I will stick to working on my own. I really wanted to go look for other people's sounds too. Anyway, thanks somebody else,  I appreciate it immensely.

You're welcome.

Experience with the Helix has taught me that Line 6 makes these things to be recoverable by the user, if a firmware update gets interrupted.

There are plenty of similar threads on the Helix board every time there's an update - same symptoms, same causes, same cures.

 

It's important to look after the USB cable. I'm still using my original cable with my Helix. A broken cable will cause problems. USB cables are not like guitar cables. They're fragile.

With Windows, 'USB Suspend' can be a problem. It's a setting for energy saving which will go round checking for and switching off unused USB ports. It's a notorious cause of problems when recording on a PC, so is the first thing you go and disable. It can also be the reason for failed firmware updates.

 

I hear Spotify and similar apps can cause problems, too. I've only ever used those on my mobile phone, so...

 

Glad you got it sorted.