Helix LT Encoder 3 only goes between 2 adjacent values

[deluxe5594]

 

Hello All,

The Encoder 3 on my Helix LT is not working anymore. It goes only between  2 adjacent values. I don t know since what firmwareupdate this is happen but I guess a firmwareupdate is the reason for. I actually use 3.80.

The Test UI says 128-129 only for encoder 3.

Changing parameters with HX Edit is possible. They are transmitted to the Helix with in HX Edit choosen settings. But again, with encoder 3  only 2 adjacent values between  the "new" settings on the Helix LT are possible.

 

I opened a ticket to Line 6 support and they recommend to reset with button 9/10 etc. It doesn ´t help.

 

Is this happen in a similar case to anyone else?

[SaschaFranck]

Wellknown issue (never had it on my Floor back then but often on the Stomp). Defenitely seems to be software related - but it's never been truly fixed. And no, resetting doesn't help. Not good.

[deluxe5594]

Hi Sascha,

Thank you for your reply. I updated my ticket 47989 to Line6 support now. 

The existing error makes it impossible to continue using the device.

If Line6 will not find a solution I m done with them and do a change to Fractal.

I will keep you updated.

 

Greetings  from "Germoney" too.

 

 

[hurghanico]

Rotary Encoder for HX Stomp / Helix - FOUND!

 

[BrentonAllen]

On 12/29/2024 at 7:53 PM, hurghanico said:

Rotary Encoder for HX Stomp / Helix - FOUND!

 

 
if resetting and updating the firmware didn’t resolve the issue. If the encoder is only cycling between two adjacent values (128-129) even after a reset, the internal potentiometer or encoder mechanism could be damaged. Since Line 6 support recommended a reset and it didn't help, follow up with them to request a repair or replacement. Meanwhile, using HX Edit as a workaround is a good option for precise parameter adjustments. Completing coursework can be overwhelming, but UKWritings’ ukwritings.com/coursework-service coursework service made it so much easier for me. The writer was professional and delivered a high-quality assignment that was tailored to my needs. The content was original, free of errors, and formatted correctly. Their timely delivery and excellent communication throughout the process were impressive. I’m very happy with the outcome and will definitely use their services again in the future!

Thank you so much.