rfedeleo Posted March 15 Share Posted March 15 I took this to an authorized repair shop and they couldn't help me cause they couldn't produce the issue. I spent 150 bucks only to have them swap the usb plug and a few tweaks but they never addressed the problem. The only way I can produce the issue is if they let me practice in their store for about an hour lol. I showed them the video as well but I guess they want to see it happen before diagnosing. Anyone have any idea? I"m pretty handy and can solder parts myself. I bought this Helix around 2020. Could this be a power issue? After it happens I have to leave it off for about another hour before I can use it again. https://youtube.com/shorts/2_igzYZV-AI?feature=share Quote Link to comment Share on other sites More sharing options...
Schmalle Posted March 15 Share Posted March 15 One explanation for this behavior would be the PTC on the power supply getting hot enough to prevent current from flowing. It's supposed to protect from damage and fire caused by a short circuit. A PTC gets hot when a high current flows through it which makes it much less conductive which in turn stops current from flowing. If then there is no more current flowing it cools down and becomes conductive again. Three possible causes: the PTC is faulty / not within specs the close environment is heating it up there actually is high current flowing and a different component is defective This is just speculative. Also: danger high voltage. Quote Link to comment Share on other sites More sharing options...
rfedeleo Posted March 15 Author Share Posted March 15 Thanks I will look into it. Quote Link to comment Share on other sites More sharing options...
rfedeleo Posted March 15 Author Share Posted March 15 Next question is anyone know where I could just source a new Power supply? Quote Link to comment Share on other sites More sharing options...
Schmalle Posted March 15 Share Posted March 15 On 3/15/2025 at 4:15 PM, rfedeleo said: Next question is anyone know where I could just source a new Power supply? Quote Link to comment Share on other sites More sharing options...
rfedeleo Posted March 15 Author Share Posted March 15 Awesome thank you! Quote Link to comment Share on other sites More sharing options...
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