Relay G10 into Helix Rack not working via Aux

[mrbourne]

Hey folks, this may be a simple first question but I am at my wits end with something I thought would be simple.

 

I am new to a Helix rack after years of plugging a cable into a tube amp.  I have this properly set up through a powered Fender FR-12 Tonemaster FRFR speaker and as long as I put a cable into the guitar in on the front everything works.  After my teenage daughter tripped on a cable and sent my montior speaker flying I would like to go to a wireless setup and have bought a Line6 Relay G10.  with limited desk space as this is also where I do my job I would like to plug this into the back of the rack unit.  I have read this can go into the Aux but, again, I can only get the wireless to connect and make sound when plugged in via the guitar in on the front of the rack unit.  I have checked the inputs on the presets I am using and all are set to Multi.  When I try to change these to just Aux then, as expected, the guitar in also stops taking signal.

 

Is there a trick to getting the Aux inputs to receive signal?  I have it plugged in via the 1/4" inputs instead of the balanced but thought this the more straightforward option and didn't expect that to make a difference.  

 

All help appreciated!

[rd2rk]

I'm not sure that I understand. MULTI includes the AUX Input.

You shouldn't need to set the Presets' input to AUX to use the AUX Input.

If you DO select AUX, that disables all other inputs for that Path.

The AUX Input is intended for use with active pickups, and your signal from the G10 will be much weaker than when you use the Guitar Input.

It SHOULD, however, still work.

 

I'm currently using a no-name 5.8ghz wireless because the non-replaceable batteries died on BOTH of my G10 units and I'm not spending $220 for a new pair of transmitters that are eventually destined for the dump with the ORIGINAL pair that in any case don't work as well (dropouts) as the PAIR of dongle style units (no big bulky base unit) that I got on Amazon for $60 (for the PAIR - $30 each and NO dropouts!). They work fine in the AUX Input and IIRC, the G10 worked fine there too (when they worked).

 

IDK what sort of space constraints necessitate using the AUX input, but why not just use the right-angle adapter that comes with the G10 to go into the Guitar Input?

 

EDIT: If you MUST use a rear input, use one of the RETURNS and set the INPUT Block to that RETURN. The RETURNS are 1M and will not attenuate the signal like AUX does.

 

 

 

[mrbourne]

This is it exactly.  I assumed that the Multi set would pick up the Aux just... nothing.  I have a Nux wireless unit as well and both it and the G10 work into the inputs on any other amp I have laying around, just can't get the Aux-in on the back of the Rack unit to pick anything up and was wondering if there was something buried in the settings somewhere.

 

I have to use the desk for my job so it's nice to have it without the transmitter sitting in the middle of where I work/have books out, etc.

 

Maybe the title should have been "Aux-in on Helix rack not picking up any signal"?

 

 

[rd2rk]

Terminology. The TRANSMITTER is the dongle that plugs into your guitar.

The RECEIVER is the ridiculously huge box that plugs into your Helix input.

 

The RECEIVER doesn't need to be in the middle of your workspace, it can be placed anywhere within the 20' reach of a standard guitar cable.

Beyond 20' could be inviting signal noise but really, there's no out-of-the-way-line-of-sight place in your office where the RECEIVER can be placed?

Also, if the RECEIVER+cable can be conveniently located using a rear input, just run the cable around to the front of the unit (using the right-angle adapter if it sticks out too far OR use a RETURN as I previously suggested.

 

As to WHY the AUX input doesn't work with the Input Block set to MULTI, I see no explanation. Attach an example preset and I'll test it for "USER ERROR" but really, even if we get the AUX IN working you won't be happy with the result because, as mentioned, it will NOT give the same signal level as either the GUITAR IN or a RETURN.

 

Another possibility - you didn't specify WHICH NUX wireless you have, but if it's 5.8ghz it will probably work better than the G10 re dropouts.

If it's the dual-dongle version just connect the RECEIVER directly to the GUITAR IN or to a short patch cable connected to the GUITAR IN and set it on top (or velcro it to the side) of your rack. EZ PZ problem solved! In my "office" (my dining room table) I have a similar space problem. I have an HX Stomp there and I just plug the RECEIVER dongle directly into the GUITAR IN. When I was using a G10 I used the patch cable method with the RECEIVER on top of the monitor speaker.