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AMPLIFi Remote App "Syncing" but not Connecting on Android/iOS


willisthiel074en
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Hello,

I am having trouble getting my AMPLIFi [Insert your model: 75/150/TT/FX100] to fully sync with the Remote App. I am using a [Insert Phone Model] running [Insert OS version, e.g., Android 13 or iOS 17].

The Bluetooth is paired in my phone's system settings and I can stream music through the speakers without issue. However, when I open the AMPLIFi Remote app, it shows the device as "Connecting..." or "Syncing..." indefinitely, and I cannot access my presets or the editor.

Things I have tried:

  1. Unpairing and re-pairing Bluetooth.

  2. Factory resetting the amp (holding Volume and Tone on startup).

  3. Reinstalling the app.

Is there a specific sequence I should follow to get the app to recognize the hardware? Are there any known compatibility issues with the latest OS updates?

Thanks for the help!
Happy Rewards Customer Loyalty

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