ahhhhmazing Posted January 25 Share Posted January 25 Hello, Running the latest update for Helix on my LT - 3.800. MacBook is running Tahoe, and the issue started after I updated the OS. My Cubase Elements 11 is fully updated as well, however I don't believe it is the culprit. I changed no settings with my project, however after the Tahoe update, Cubase does not detect any sound. The Helix is working (I can hear guitar tones via my headphone output), and the Mac will recognize it as an output and send sound through the Helix if I set it as the default output device. When attempting to record on Cubase, I get the message "Recording Error: ASIO driver is not running." All other project settings and indicators point to Cubase being set up correctly, except the Helix just won't record or output sound. When looking at similar issues (like the one below) the driver was at fault. Another interesting thing I noticed: On Cubase, pre-Tahoe the inputs and outputs were labeled as "Output 1/8" but now they are labeled as "channels". I will apologize in advance if I am missing something obvious. I know I can likely roll back the Tahoe update to get it working again, but I am just trying to bring attention to the issue for a fix for future users. Quote Link to comment Share on other sites More sharing options...
datacommando Posted January 25 Share Posted January 25 On 1/25/2026 at 3:03 AM, ahhhhmazing said: "Recording Error: ASIO driver is not running." Hi, I’m a Logic user, and AFAIK, the Mac does not require a specific audio driver (especially ASIO which is a Windows thing) - it all functions on the systems Core Audio. Over on the Steinberg Cubase forums there was this:- https://forums.steinberg.net/t/macbook-air-tahoe-built-in-audio-not-connected/1020803 The post is quite recent, but I also found a comment regarding the same issue dated back in 2023, so I guess this is not new, or related to Tahoe in general. Also, IIRC, a couple of years back, Line 6 partnered up with Steinberg to offer a free copy of Cubase LE with any HX product, so I don’t think that this issue is intentional. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
ahhhhmazing Posted January 26 Author Share Posted January 26 On 1/25/2026 at 4:55 AM, datacommando said: Hi, I’m a Logic user, and AFAIK, the Mac does not require a specific audio driver (especially ASIO which is a Windows thing) - it all functions on the systems Core Audio. Over on the Steinberg Cubase forums there was this:- https://forums.steinberg.net/t/macbook-air-tahoe-built-in-audio-not-connected/1020803 The post is quite recent, but I also found a comment regarding the same issue dated back in 2023, so I guess this is not new, or related to Tahoe in general. Also, IIRC, a couple of years back, Line 6 partnered up with Steinberg to offer a free copy of Cubase LE with any HX product, so I don’t think that this issue is intentional. Hope this helps/makes sense. Hey, thanks for your reply. Unfortunately, I'm not sure this post will help me. The built in audio works fine when I select that as the driver, but I use my Helix as my primary audio interface and always have. Cubase (and the Macbook) detect my Helix, and I'm able to switch the driver successfully to either the Helix or the Built-In just fine. When its on my Helix though, I get the above mentioned error message and no output audio is showing on the meter. If I'm missing something, please let me know. As far as the Line 6 and Steinberg partnership, I don't believe the issue is between these two apps, rather between the Helix driver and Mac Tahoe update (somehow). Quote Link to comment Share on other sites More sharing options...
datacommando Posted January 26 Share Posted January 26 On 1/26/2026 at 2:43 AM, ahhhhmazing said: As far as the Line 6 and Steinberg partnership, I don't believe the issue is between these two apps, rather between the Helix driver and Mac Tahoe update (somehow). Hi, I have just had another look at your original post, and rather than this being an intermediate update to Mac OS Tahoe (v26.2 released Dec 12 2025), my guess is that you have installed a full update from an earlier Mac system. This sort of thing is one of the perils of being an early adopter (Tahoe released Sept 2025) - Apple has a habit of introducing new operating systems that bring the whole house of cards tumbling down. If that’s the case, then this could well be the cause of the problem. As pointed out in the link you posted above, regarding POD HD500X and Tahoe, this maybe a situation where you need to boot into recovery mode and adjust the security settings for your Mac. This needs to be done to enable the Kernel Extension to function correctly, especially as the Mac drivers haven’t been updated since 2021. See the information about this here: https://www.sweetwater.com/sweetcare/articles/resolving-audio-interface-issues-on-mac/ Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
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