BenSH44800 Posted January 25 Share Posted January 25 Hi, Sorry for my bad english. Hardware: Helix Firmware/Editor: Firmware 3.80; HX Edit 3.82 OS: Windows 10 (own it since april 2024). Since today, Helix Edit doesn't recognize my Helix. Not at all (No device connected) or not well: presets are not visible or only few seconds, then grey screen then disconnect. Impossible to reconnect. Another strange problem : when plugged to my computer I can navigate between presets but when I change to a new preset, the title and sound are the good ones but all the snapshots name are are those of the previous preset. It's the first time I have this issue and I'm a bit lost. I reinstalled HX edit, no change. I don't think the USB cable is damage, my computer recognize the Helix... Any help would be appreciated, thank you. Quote Link to comment Share on other sites More sharing options...
datacommando Posted January 26 Share Posted January 26 On 1/25/2026 at 5:51 PM, BenSH44800 said: Hi, Sorry for my bad english. Hardware: Helix Firmware/Editor: Firmware 3.80; HX Edit 3.82 OS: Windows 10 (own it since april 2024). Since today, Helix Edit doesn't recognize my Helix. Not at all (No device connected) or not well: presets are not visible or only few seconds, then grey screen then disconnect. Impossible to reconnect. Another strange problem : when plugged to my computer I can navigate between presets but when I change to a new preset, the title and sound are the good ones but all the snapshots name are are those of the previous preset. It's the first time I have this issue and I'm a bit lost. I reinstalled HX edit, no change. I don't think the USB cable is damage, my computer recognize the Helix... Any help would be appreciated, thank you. Hi, When your Helix starts to do weird, and unexpected things, then the first thing to try is a Factory Reset. Reset Options Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right. Also, USB connections can be a world of voodoo and can be very temperamental - never use a USB hub (Note: some USB ports on the front of PCs can act as a hub). Try connecting to a USB port on the rear of the computer, which is more likely to be connected directly to the motherboard. Hope this helps/makes sense. 1 Quote Link to comment Share on other sites More sharing options...
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