jmarnott

Thanks for the suggestions. 1) The XLR Out is already set to MIC 2) The connection is the Left / Mono XLR output. Results are the same as Right. 3) The Mixer is expecting a Mic in. 4) Phantom Power is Off I get noticeable hiss when the Gain is at about 25%

Hi, I am a new Helix user. Love the power. I have researched this topic, but not found any resolution in the forums or online. So, please forgive me if this was solved. I am plugging the XLR out of the Helix into the PA Mixer. No inputs on the Helix. New Patch with nothing in it. The main volume is at zero. The helix has an steady white noise hiss that is high enough to make the unit unusable. This happens on all outs. The XLR outs are set to MIC. If I unplug the XLR cable from the helix the noise goes away. If I plug a microphone into that cable directly into the mixer, there is no noise at all. The ground switch doesnt make a difference. Phantom Power on the mixer is OFF. I want to be clear, There is only one cable plugged into the Helix connecting from the Right XLR out to a MIC channel on the mixer. There is no signal. Just alot of HISS. Any ideas? Thanks!