dankleiner

I hold down the two buttons, turn the unit on, and it does not load new software. Ugh! I checked the version of the editor, and it does say 2.20. What will the software not load and update the Helix?

Okay. Once, I open the Helix.pkg and download the software, and it successfully installs, what do I do next? Thank you very much for your time.

Phil, Of course, that link allowed me to download an entirely different software package - Helix2.20.dmg The package opens, completes installation and a new Helix icon appears on my desktop. When I click on the new icon, it opens the installer box again (Helix.pkg) . It does not load the new editor. Why?

OS Sierra

I'm on an iMac.

When I select Helix, it just takes me back to the Release Notes!!! I have downloaded the Updater 1.11. Thereafter, I open the Helix Editor. It says "Helix Device Not Connected," as the Helix is off. I then hold down the two buttons. I allow it to load, and it opens with )1A. it is still on Version 2.10. What the heck?!

I have tried both of your suggestions. When I select Helix from the middle scroll down menu, it takes me to the Release Notes. When I select Line 6 Updater from the Middle menu, it the Line 6 Updater 1.11. package. I have loaded and installed that several times now. What am I not comprehending?

And where is that icon, please? Every site I go to clearly identifies the software download. For some reason, I cannot intuitively find it on the Line 6 website.

I go to the software page update. On the right side, I click the icon for the Line 6 Update. It downloads, and I click on the package to download. The package installs three things: The Helix app, the License Manager and the Updater. I open the Helix application. I turn on the Helix floor board while holding down the two middle buttons on the bottom row. It states: Will Reset Globals and Restore Stock Presets and Irs. It loads and opens with 01A Preset. I re-open the Helix Application; in the top right corner it says "Helix Firmware 2.10." Life should not be this difficult.

If I understand correctly, I can create a preset with more than one amp and more than one IR. Is that right? And I can copy a snapshot to another preset, assuming the destination preset has the same blocks, right?

That is where i went to, as well. There is no download for an editor there. In any event, I do have a working editor and have loaded several dozen Ownhammer IRs. Now if I could just figure out how to import an IR into a preset.

For whatever reason, I cannot find the Editor software to update my editor. Where is it? I go the line in the Release Notes, and it just takes me back to the Helix 2.10 unit's update. I am running OS X. Thank you.

Hello, all: What is the step by step procedure for downloading 3rd party IRs that are in the .wav format into the Helix? Thank you.