mjs367

When I download Monkey the only product on the drop-down menu is Podxt... which isn't much use seeing as I own a HD500. Meanwhile, when I download HD500 Edit it doesn't recognise that the HD500 is connected... despite the fact the my laptop states that the drivers have downloaded and that the HD500 is connected. Any advice out there?

Bought my HD500 in 2012 when the laptop I had was running Windows XP - had no issues. Now that laptop has died and I've tried connecting to 4 different laptops running Windows 7 or 8 and having no success. My own laptop, when I open Monkey, only gives PodXt as an option in the "Please select the Line 6 device you want to configure" drop-down menu. Moving on to my daughter's laptop - I can select HD500 but the software states that I need to download the latest drivers. I do this and nothing changes. I've tried downloading the drivers before I open (or even download) Monkey and still there is no recognition that this has been done. And without the drivers I cannot connect my unit. I've trawled the forums, uninstalled and re-installed, still no joy. Any suggestions would be welcomed