hi guys! i need help with installing drivers for my pod hd 300. my first step was installing monkey. next was selecting a device (with out my unit connected). it displayed the updates available. i tried the drivers first. during final steps of installation, it prompted me to connect my hd300 which i did. after restarting monkey, it still couldnt detect my device. i used the latest monkey available. used different usb cables. used different pc's, and still no progress. does this have to do with flash memory? or because my product is also registered to a different account. i happen to be the second owner of this pod hd300, and the first owner told me he already registered this device to his account. should he remove it from his account before i try installing the drivers again?