This exact problem has happened to me twice in the last two days. I'm pretty aggravated right now. @phil_m, any ideas?
Here is what I did, step by step.
Last night I downloaded the new version of Installer, then loaded the 2.92 update (for Windows 10). It went more quickly than I expected and everything seemed to be working fine. I normally edit with the pedal itself, but hooked it up to HX Edit. At first I noticed that it didn't seem to recognize my IRs. They were there, but in HX Edit, they just looked like blank spaces. Weird.
Then I got the dreaded "Failed to get preset names" error on HX Edit and all my patches were set to this patch (borrowed from above).
I fiddled around with it for a while and discovered I wasn't using the most current version of HX Edit. So that's on me. I'm stupid.
So this morning loaded v. 2.92 of HX Edit, reset all the patches and IRs (FS1 and 2 while powering up), and I was good to go. Rather than restore my patches, I decided to start from scratch and build a handful of patches. And it was working fine, going well, no problem.
And then I looked at HX Edit and I had the same "Failed to get present names" error. I shut HX Edit down and then the HX Stomp thinking that might reset it. Nope, I'm right back to having every patch as above and I've lost all the work I did today.
I would welcome any help or suggestions here. I really like this pedal, but I need to know it's reliable. I've had this pedal for a little over a year, I've gigged with it a lot, used it in the studio, and I've not had any problems with it. Is this a 2.9 thing?
Help!!!