i am getting driver error on both computers never had this problem before idk why its doing this now. so with the driver error neither computer recognizes the helix so it cant update. ive uninstalled all line 6 software to see if this would work by re-installing , did this for both computers, unless i made a mistake along the way from frustration, that hasnt worked either and ive tried different usb cables to make sure thats not the problem. kinda of letting it lay to the side a bit for other problems in life, was going to take it to a service center but just dont have the extra cash for that right now. but iam still open to suggestions and thank all for the support thats already been given.