soulreaper_msd1 Posted May 13 Share Posted May 13 says boot failure. entered update mode. it just stays there. i been thinking and i hope i didnt update for helix/hx the current firmware stated when i start the helix says 2.30 if iam not mistaken i think the last update was 7.8 or something like that thats what makes me think in tried the wrong update... thanks Quote Link to comment Share on other sites More sharing options...
soulreaper_msd1 Posted May 13 Author Share Posted May 13 well maybe iam wrong about the 7.8 lol cause i just posted the current frmware was 2.30 Quote Link to comment Share on other sites More sharing options...
lou-kash Posted May 13 Share Posted May 13 Have you followed the procedure as outlined here? (in Knowledge Base > Effects/Controllers > Helix/HX > Helix/HX 3.80 Release Notes) 1 Quote Link to comment Share on other sites More sharing options...
soulreaper_msd1 Posted May 13 Author Share Posted May 13 no but iam trying everything i can.. hx edit and updater cant find helix i guess cause its in update mode i will look into it .. thanks Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 13 Share Posted May 13 On 5/13/2025 at 9:08 PM, soulreaper_msd1 said: says boot failure. entered update mode. it just stays there. i been thinking and i hope i didnt update for helix/hx the current firmware stated when i start the helix says 2.30 if iam not mistaken i think the last update was 7.8 or something like that thats what makes me think in tried the wrong update... thanks I did say that I was going to stop doing this! When seeking assistance from Forum users it's a really good idea to supply as much information as possible regarding the computer, and operating system you are using. NOTE: HX Edit cannot connect to a hardware unit in a failed state! Be aware that these “get out of jail free” instructions were written for an earlier version of the firmware, so you must simply use the latest versions of when any older revision is mentioned. If you follow these instructions precisely you should be up and running pretty soon. In future, please ensure you read all the relevant Release Notes before attempting to update any Firmware. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
soulreaper_msd1 Posted May 14 Author Share Posted May 14 sorry wasnt thinking its been a bad last 3 years in life. but any way using windows 11 pro, sky tech pc thank you.. Quote Link to comment Share on other sites More sharing options...
soulreaper_msd1 Posted May 14 Author Share Posted May 14 well ive tried everything i have read and nothing has helped. never had a problem updating in the passed Quote Link to comment Share on other sites More sharing options...
somebodyelse Posted May 14 Share Posted May 14 On 5/14/2025 at 5:40 AM, soulreaper_msd1 said: well ive tried everything i have read and nothing has helped. never had a problem updating in the passed Okidoki. No promises that this will definitely work, but it won't hurt. Download Line 6 Updater. Download Firmware v2.80. Plug in to your computer and switch on your Helix. Open Line 6 Updater in offline mode. Find your device, and do a manual install of the v2.80 firmware you downloaded. When done, close Line 6 updater,, unplug the Helix and do a factory reset of the Helix. Plug the Helix in to the computer. Open HX Edit. Follow every instruction to the letter and be patient. I expect there to be an error message along the way. Don't panic. Keep following the onscreen instructions. Assuming it updates successfully, do another factory reset and install a backup of your presets. 1 Quote Link to comment Share on other sites More sharing options...
soulreaper_msd1 Posted May 14 Author Share Posted May 14 ok thanks i guess ill have to do it on my other pc cause the one iam trying tells me driver error for helix in the windows settings. thanks again Quote Link to comment Share on other sites More sharing options...
soulreaper_msd1 Posted May 14 Author Share Posted May 14 well iam done i guess service center. theres 1 thats 18 miles from me.. i tried every thing ive read.. on both coputers running windows11 pro one is an older desktop that i never had any problems doing anything to or with helix the other is a asus rog strix scar 17 2023 g733pz.334 was made in 2023 cost 2800.00 bucks both computers in the system under devices says driver error under helix. i think the reason is i had firmware ver2.300 cause i havent used it in a while and i tried to update to the latest firmware no i didnt read any release notes. thats my mistake thanks for the replies and trying to help btw the way lifes treated me the last 3 years this is minor but no surprise its just the way life treats me.. Quote Link to comment Share on other sites More sharing options...
soulreaper_msd1 Posted May 28 Author Share Posted May 28 On 5/14/2025 at 11:28 AM, soulreaper_msd1 said: i tried every thing ive read.. on both coputers running windows11 pro one is an older desktop that i never had any problems doing anything to or with helix the other is a asus rog strix scar 17 2023 g733pz.334 was made in 2023 cost 2800.00 bucks both computers in the system under devices says driver error under helix. i think the reason is i had firmware ver2.300 cause i havent used it in a while and i tried to update to the latest firmware i am getting driver error on both computers never had this problem before idk why its doing this now. so with the driver error neither computer recognizes the helix so it cant update. ive uninstalled all line 6 software to see if this would work by re-installing , did this for both computers, unless i made a mistake along the way from frustration, that hasnt worked either and ive tried different usb cables to make sure thats not the problem. kinda of letting it lay to the side a bit for other problems in life, was going to take it to a service center but just dont have the extra cash for that right now. but iam still open to suggestions and thank all for the support thats already been given. Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 29 Share Posted May 29 On 5/28/2025 at 8:20 PM, soulreaper_msd1 said: i am getting driver error on both computers never had this problem before idk why its doing this now. so with the driver error neither computer recognizes the helix so it cant update. Hi, I had a dig around in some previous posts, and it appears to me that the problem is with Windows 11 Pro core isolation. Check these threads out. Plus More. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
soulreaper_msd1 Posted May 30 Author Share Posted May 30 you know i had to disable memory integrity once before for it to work .. i forgot about this.. thanks Quote Link to comment Share on other sites More sharing options...
soulreaper_msd1 Posted May 30 Author Share Posted May 30 i really thought that would work . so far it hasnt. thanks Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 30 Share Posted May 30 On 5/30/2025 at 5:11 PM, soulreaper_msd1 said: i really thought that would work . so far it hasnt. thanks Hmm... now I'm baffled, because that is the only solution I have found. I'm a Mac user, so there is not much more I can suggest, other than raise a ticket with Support. Good luck. Quote Link to comment Share on other sites More sharing options...
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