In my view the Helix is a massive investment for Line 6 in both financial and brand reputation terms, so I think these are only teething problems. However everyone who’s purchased this expensive tour grade unit is expecting it to be 100% perfect, not just for a year but for many years. At £1070.00 it’s a massive investment for me so I’m not happy that it only comes with a one year warranty, when hardware fault are there from new. If they have confidence in their own product that they tell us was 4 years in development. Then they should provide a 2 year warranty until its track record is better established.
To gig and have confidence in it, it must be reliable from the start so Line 6, Yamaha will need to regain mine and the faiths of the others who are sitting there with hardware faults however small.