blazefirestormer
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For me, I needed to download the driver directly -> https://line6.com/software/readeula.html?rid=8376
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I was experiencing this issue, so I opened it up, and the ribbon cable did not look loose, but pushing on it did fix my issue. Thanks! P.S. for future readers: to open the chassis you must remove all the screws, even the ones on the side, you can use a small torx bit, even though it's not actually a torx screw.