Mike_MacKay

Hey guys, I got my Helix yesterday and I'm trying to import custom tones using the helix software. After importing 4 tones the software crashed and a error message is shown: "Can not connect to device" Updating firmware/using older firmware or factory reset doesn't help. I'm using a Macbook Pro with El Capitan 10.11.3. Anybody having the same issue? Thanks and Cheers Michael