Steve_roberts

Hey all...UPDATE SUCCESS! Re-intalled Updater by bypassing Apple store protections (in mac sys & sec) per instructions above. Avoided HX Edit per instructions above. Kept Updater "in focus" per L6 instructions...I think this was the key Performed multiple updates in this way...the 4th was successful. I hope it's not always like this.

Hey all, thanks for generously sharing the information...and sorry for the silence, but I had to set it down for a bit. I really wish I could've handled this on my own - I just failed. Silverhead, if you're still available I can be reached at 510-825-4600. Steve

Hey all, thanks for the info, I'm going through all of it now.

Anyone have suggestions on how I can get hands-on support?

Unit is new, and update seemed to go ok. I got an error message the manual said I'd see, so I attempted second update per instructions. Now the unit shows no text whatsoever...just blank white screens. Not one control knob or button changes anything. It seems dead. All the reset instructions go thru HX Edit. However, HX Edit will not recognize it. Line 6 isn't available to help me. Anyone got a suggestion?

I got the update to start...then got an error message, and now the unit is not recognized by HX edit, nor does it work. in fact, there's nothing legible. it's a computer mess. It's a big paper weight.

Updater will not install...gives me error message: “Line 6 Updater.pkg” can’t be opened because Apple cannot check it for malicious software." My Mac is up to date...any suggestions?

I just got my Helix and read through the manual, but I still cannot tell what I need to download and/or install. I know I need firmware, but instructions are not clear as to what to do about "Helix Native" "HX Edit" "Line 6 Updater" "Line 6 Edit". What's the differences, what's needed, did I miss any others, where do I start? Other suggestions? thanks

Also, When I attempt to open the Flash Memory, I get the error message: There is no application set to open the document “HELIX_Floor_v3.11.0-_0xb5021b036_bundle (9).hxf”.

All my Helix shows now is an error message: "Entered Update Mode!" Updated did not "find" my Helix. Any other suggestions?

I pulled my Helix from the closet, went to update to the newest firmware...and everything froze with the error message on my Helix Floor stating: "Boot Failuire, Entered Update Mode! Now, nothing will change...it's all stuck and nothing I do seems to help. Please help! Stevve

Forget snapshots, I can't get it to change the tuning at all. I've resort to pitch modulators, that's no good. I'm using a normal guitar. Is that the issue?

I'm trying to set up a snapshot for an E flat tuning. It's my understanding that to do this: Input block > page over to 3rd page, and set up the tunings. It doesn't seem to work. What am I doing wrong?

Well, I loaded the test...thanks. Unfortunately, mine looks exactly the same in Edit. So my problem is elsewhere I'm afraid. I don't know if that brings me closer to a solution, or something more. In both settings...the board display never illuminates EXP1. The ONLY display available to me is [EXP1 EXP2]. and when you use the pedal. [0-100% EXP2] There's no pedal that "expresses" the wah. The only sound you get is the in-line sound the wah makes when turned on...there's no "expession', I can call them tomorrow...thanks for your time.

Done, and it seems to have responded. To check both, I have a simple preset with vol and wah as blocks 1 and 2 going to amp (block 3). Volume pedal functions properly as [EXP2] But, Wah does not respond to expression pedal, no matter what I bypass, isolate or select. I can hear the wah when selected, but only as a filter...moving the expression pedal does not change the sound or change to display XP1. Expression pedal stays as [EXP1 EXP2], and only changes when vol is used. Then is changes to [0-100% EXP2] The on-boot has simplified things (i think). How can I assign wah to EXP1? Many thanks for your help.

I'm not clear on exactly what you mean. From what starting point? When I press 5+6, all the blocks in the current preset start blinking (including volume pedal): what do I select at that point? Because when I select Volume pedal, I'm prompted to make other decisions (back, pate, value, etc). Further, it doesn't do anything to the volume pedal function. Everything is still in the configuration and functions just as I described initially. Clearly, I'm doing something wrong. I'm also not clear on how changing things within a particular present will correct the function of the volume & wah across all presents...which is my problem. I'm not trying to be difficult...I'm just stuck.

Expression pedal 2 [EXP 2] the only one functioning, and it applies to volume only. When not in use, it appears as [EXP1 EXP2], regardless of the preset, bypass or presence of a volume or wah block. When in use, it appears as [0-100% EXP2]. Expression pedal 1 [EXP1] does not appear to activate anything. Neither EXP1 nor EXP2 will activate any of the wah pedal blocks. Before I started messing with the Global EXP Pedal settings (never mind how I got here:-): EXP1 activated the volume pedal blocks; and EXP2 activated the wah pedal blocks. How do fix this, or simply restore the global settings so I can use Helix Wah models again? As I have it now, neither EXP will activate a factory wah.

I want to use my Bas Horsie II, but I'm not sure I'm hooking it up right. What's the best way to integrate the external wah, so that it's available at all times?

Hi All, First time using forum. I'm new to the technology, but have jumped in the deep end with the Helix. My Questions: What's the best way to hook up my Bad Horsie 2 Wah peddle with my Helix? AND.... What's the best Wireless System to use with my Helix (for reliability and range,) and how do I hook that up too? Thanks...Steve