Soultrainer

Yes, I tried to follows those steps one by one. When I reset the global setting the update is still there, so it doesnt go back to firmware 1.xxx but stays 2.xxx. I can try it tomorrow again but how can I reset the factory settings so that the update will be reseted too? And yes I havent read too much manual yet.

Backing track is coming from youtube. Helix works as pc sound card/interface and PC sounds are going trough Helix -> active monitor. I cant answer those preset path etc questions since I just got this yesterday and dont know too much of this. I guess it doesnt matter what Helix configurations are or can you set it from there to also record PC also? I suppose that backing track goes from PC to Helix and back to PC to record it just like guitar sound goes from guitar to Helix and to PC to record it. No matter if I play just backing track and try to record it with audacity, it records nothing. Audacity recording device is to Helix. It records the guitar but nothing else.

Can helix record its own playback like my Boss could? I try to put Helix to recording device in Audacity and play over backing track. it only records my guitar but not the backing track. So the question is that is Helix unable to record it`s own playback?

I just bought Helix and I got this message when trying to update Helix Control: Error! Helix control update failed! Reconnect to try again. I have reconnected and shut down equipment maybe 20 times and always the same error message. All I can see in helix Control are lights in F1-F12, no text, in the upper screen there is no even light on it. I already send a ticket to Line 6 but does anyone have any ideas what I could do. it might take 3 days before they answer.