TroyHelix

I just got my Helix about 2 weeks ago, upgraded to the Firmware 2.21 and mine is loosing audio out to my speaker while scrolling presets either while hooked up to the Mac/Line 6 editor or also disconnected from the Mac and scrolling presets on the Helix Floor unit itself. It will be ok for scrolling through a bunch of presets and then all of a sudden loose audio to the output. It will sometimes allow me to continue to another preset but still no audio or sometimes it will freeze on the preset that lost the audio and wont lets me advance to another preset. I have tried uninstalling and reinstalling the firmware and that didn't help. I have tried firmware reinstall and global reset and that doesn't help, I have tried various USB ports and USB cables and that doesnt help. This issue and freezing/no audio to output continues to happen. I have 30 days to return my Helix. I am thinking I need a new one or to go back to an Amp and my Trusty Pedals???? Whats the scoop here? Why are so many people having this issue with these Helix machines? It seems like these Helix machines are a little bit unstable and non reliable? I definitely cant have this happen in the middle of a Show/Gig! I am almost regretting the decision to go HELIX and FRFR. If someone from Line 6 could provide some input and solution I would definitely be grateful! Thanks!

Actually when writting the post I couldn't recall the two buttons I push in for the global reset. I thought it was those two. But it was 7 and 8 I used. I used the ones that they showed on the videos and the instructions. I just couldn't recall the numbers of those buttons when I wrote this post as I didn't have the unit in front of me. I did the all the update correctly. For the latest updated, updated to the newest firmware, 2.21 or whatever the newest is. And I then pushed those two buttons to global reset. It seemed all ok. Everything updated properly from what I can tell. But I had those issues when editing patches on the computer editor and in the helix unit itself. Sound will turn off to the speaker for no reason. Then I shut unit off, turn it back on and then it is ok. Until I edit more patches. It will allow me to edit patches, or routes for a while and then it shuts of output of sound. Its strange. The outs to the mixer and the FRFR monitor seem ok now. Instead I ran 1/4 out to the board on Line. And XLR out (line) direct into the FRFR monitor and it worked for my gig last night. So I think that will be the continued route I will go from now on. However, I did try a set up of 1/4 out (line) to mixer, and then headphone out to my FRFR so I could control volume of my FOH and my FRFR monitor independently but the headphone out to FRFR was so so so horribly echo-y. I couldn't find any setting to turn that echo off into the FRFR. However the echo was not in the FOH Mains. When I took the headphone to FRFR out of the equation and then plugged XLR left mono to my FRFR that echo went away. I was bummed I couldn't set up my FRFR monitor up to the headphone out as I would really like to have independent volume control to the FOH mains and Volume control to my FRFR guitar only monitor. Any ideas?

Thanks for the feedback. I appreciate that. The xlr was set to mic and went into the board the boards gain was set to unity and played with the slider and nothing came out of it. All I got to the board was a hiss. When I then muted the channel that it was plugging into the hiss went away. But I couldnt get a guitar sound. At the end of the patch chain on the output I do have the patches set also to multi. The editing issue I can't figure out. It has happened 3-4 times while editing patches. On the computer 3 times and 1 time while editing on the Helix itself. Seems like I was doing everything correct as per the owners manual but it didn't work. So, to get rehearsal moving I took the XLR out of the board plugged into my FRFR monitor and mic'd the FRFR to get sound to the board. (To get practice moving) But that defeats the purpose of having these other outputs. I really wanted to hear the way it all sounded hooked up properly with the band playing before our gig Saturday. Ughhhhhh.

NEED SOME HELP PLEASE! I just got my Helix this week and tried it at a practice the other eve. I was trying to run 1/4 out to the monitor behind me (ie to replace my amp/stage volume) and then a MONO XLR to the mixing board. However, I could get sound out of the Monitor behind me but no sound going to the Mixing board. Why would this be? My Globals were XLR out set to Mic and My 1/4 out set to instrument. Not sure what was going wrong here? Also, have been having some issues while Editing the Helix patches, be it in the Mac Computer Editor or Editing on the Helix itself that once in a while after an Edit the Helix will not put out any Sound to the Speaker..... I can still scroll on the screen of the Helix but no sound going to the Speaker. I then have to turn the Helix off and restart it again and then the sound goes back on and through the speaker again..... The Helix was updated to the New Firmware 2.21 and I did the Global Reset with Holding buttons 7 and 8 down at the same time with restart etc. Is anyone else having this same issue with their new Helix Update? Is it a bug? I don't want the sound to just stop while playing live somewhere. Thanks in advance for any Help with these issues.

NEED SOME HELP PLEASE! I just got my Helix this week and tried it at a practice the other eve. I was trying to run 1/4 out to the monitor behind me (ie to replace my amp/stage volume) and then a MONO XLR to the mixing board. However, I could get sound out of the Monitor behind me but no sound going to the Mixing board. Why would this be? My Globals were XLR out set to Mic and My 1/4 out set to instrument. Not sure what was going wrong here? Also, have been having some issues while Editing the Helix patches, be it in the Mac Computer Editor or Editing on the Helix itself that once in a while after an Edit the Helix will not put out any Sound to the Speaker..... I can still scroll on the screen of the Helix but no sound going to the Speaker. I then have to turn the Helix off and restart it again and then the sound goes back on and through the speaker again..... The Helix was updated to the New Firmware 2.21 and I did the Global Reset with Holding buttons 7 and 8 down at the same time with restart etc. Is anyone else having this same issue with their new Helix Update? Is it a bug? I don't want the sound to just stop while playing live somewhere. Thanks in advance for any Help with these issues.