Hi.. fwiw, I have a an iMAC and Workbench HD along with HX Edit, JTV and Helix LT
Workbench HD is very very intermittent connecting to my JTV, and I get the same message you see.. the one about the software version on the JTV.
I've tested various connectivity scenarios and the Workbench HD sometimes connects, sometimes doesn't and sometimes connects then fails to communicate with the JTV when settings are changed..
Currently my chain looks like this..
MAC USB --> Helix LT --> JTV (via the cat 5 cable).
This is the most stable connectivity sequence I can get.... dropping out the Helix makes connectivity to workbench worse..
Basically, workbench is useless to me, so the value of it is wasted.
I'd like a solution, but it looks like this issue isn't restricted to Windows... it's MAC too..
Help anyone?
PS, everything (including the iMAC) is running latest available firmware..
Thanks