I have recently bought an Helix LT with firmware version 2.21.0.
I have changed in settings the "footswitches" to be "Snap/Stomp" so I can take advantage of snapshots.
This has worked just fine for a couple of days but today whenever I change snapshots the system completely freezes.
For example, I set snapshot 1 to have low gain on my amp, then I move on to snap2 to set higher gain on the amp and I can do it (no issue up to now). Then I want to get back to snap1 but the footswitch is not working anymore. I try other buttons (any at all) and noone of them work. That´s when I realize the system is frozen. Then I have to reset the machine by turning it off and back on. Did this already 6 times today.
Please let me have your feedback before I contact your repair services..