Dear Line6 Experts,
I have seen countless other Line6 users report this exact same problem and sadly, I am seeing very little solutions.
I am submitting hoping that someone out there might prove me wrong and offer a definitive answer.
My POD XT Live sees very little use - I'm a bedroom warrior - and as I've seen other people on here say: one day the unit worked perfectly, then next day, inexplicably, the unit shows "Standard Model Pack Loaded" upon startup and then any patches that use an effect from FX Junkie or one of the model packs that mysteriously disappeared will show the error: "this tone contains an amp or effect from an expansion pack you do not own"
It is worth noting that I never purchased additional model packs. This thing is as it was when it came from the factory.
The REAL problem here, is that at the same time as the model packs disappearing, it seems as though the USB port on the unit has completely stopped working, and here's the troubleshooting steps I've taken to come to this conclusion:
- tried a different USB port
- tried three different USB cables
- uninstalled all Line6 software from my computer and reinstalled
- connected to two different computers and installed Line6 Monkey - still connection not recognised.
- I went back to my original computer and connected my POD HD Desktop - connection works perfectly
- Connect POD HD 500 to same USB port - connection works perfectly
- It is only on this XT Live that the USB port does not connect whatsoever. Windows doesn't even make that "USB device connected" sound when you plug it in. It is like the port is completely dead.
As you know, you can't reflash the memory without a USB connection. So that solution is out the window.
Also, deauthorising/authorising via License Manager doesn't work either because you guessed it... no USB.
I submitted a ticket with Line6 support and the conclusion was: "It seems the unit will need service. Please contact your local distributor to arrange that. Keep in mind the cost of a repair may be near the cost of picking up a used unit."
I'm absolutely bewildered that an otherwise fully functional unit can be rendered completely useless by something so trivial.
Also, the weird coincidence of the USB connection failing at the same time that the model packs going missing almost makes me think that a case of planned obsolescence is going on here - but I don't want to be that pessimistic just yet.
Considering the vast number of other people I see experiencing this issue and submitting questions to the forums, is this a known issue that Line6 are working on?
As you can probably tell I'm a Line6 enthusiast and own a vast array of their products (XT, HD Desktop, HD 500, Variax 300, JTV-59, DT25 Combo - the Pod XT Live holds a special place in my heart, though) but I must say this hardware issue and subsequent "support experience" has really soured my enthusiasm for their gear. Please work with me here to offer some suggestions before I ragequit and sell all my Line6 stuff on eBay for $50 and pickup playing the drums, instead.
...No one wants that.